Settings and activity

  1. 121 votes
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    15 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you very much for your suggestions, we have updated your request as one to be upvoted by the Mews Community.

    Remember, you can share a link with your colleagues and fellow hoteliers so that they too can upvote your suggestion. Keep those votes coming!

    An error occurred while saving the comment
    Simon Wandt commented  · 

    This is also a major issue for our hotel in terms of easy reporting for our operations. We do have "once" products for breakfast and weekly stayover cleaning. Our operations need one report showing the product, room number and consumption date.

    The issue is that the product report shows the consumption date but not the guest name/room number, and the guest in house report shows the guest name/room number but not the consumption date of the product.

    It would therefore save us a lot of time if the consumption date was added to the guest in house report.

    Furthermore, it would be a great feature if we could add a product to a reservation where it is possible to change the price and add multiple consumption dates. Let's say a guest would like breakfast 6 out of 7 days. Then you cannot use the Breakfast (every day product). You would instead have to add 6 breakfast (once) products each with a different consumption date. It would be much easier to add one breakfast product and then in a calendar view just tick off the consumption dates. Currently we also have different prices for breakfast, and we cannot change the prices for a product under the specific reservation. As such, we had to create a lot of products as a work around.

    I really hope that the product reporting for operations and features will improve in the future.

    All the best
    Simon

    Simon Wandt supported this idea  · 
  2. 219 votes
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    idea to upvote  ·  24 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  3. 315 votes
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    6 comments  ·  Mews Operations (PMS) » Timeline  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  4. 231 votes
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    idea to upvote  ·  15 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  5. 247 votes
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    idea to upvote  ·  6 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  6. 262 votes
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    idea to upvote  ·  12 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  7. 283 votes
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    idea to upvote  ·  4 comments  ·  Mews Operations (PMS) » Timeline  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  8. 293 votes
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    idea to upvote  ·  13 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  9. 342 votes
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    10 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

    Simon Wandt supported this idea  · 
  10. 16 votes
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  11. 45 votes
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  12. 62 votes
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    4 comments  ·  Mews Payments » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

    Simon Wandt supported this idea  · 
  13. 7 votes
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    idea to upvote  ·  0 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  14. 19 votes
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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  15. 11 votes
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    idea to upvote  ·  2 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Wandt supported this idea  · 
  16. 386 votes
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    10 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.

    Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.

    If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.

    Kind regards,
    Aldair

    Simon Wandt supported this idea  · 
  17. 49 votes
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    0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    We would like to inform you, that your request has been fulfilled.

    Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.

    Kind regards,
    Your Mews Product Team

    Simon Wandt supported this idea  ·