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  1. 156 votes

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    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    if you have online check-out enabled, guests receive the copy of their bill to their mailbox right after they finish online check-out. (they receive only copy of the bill which was closed by guest during the online. check-out.).

    Other bills closed via Commander are not being sent automatically to the guest yet.

    Have a great day,
    Aneta

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    Samuel Hamblin commented  · 

    I fully support this idea! I found out that bills are not sent automatically during the onboarding process and was told that guests don't ask for this. Believe me, they do! And some guests are a little frustrated that they would even have to ask. Maybe this is the difference in the American vs. European but every American hotel I have ever stayed at sends the bill after check-out whether I have asked for it or not.

    Samuel Hamblin supported this idea  · 
  2. 20 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

    Samuel Hamblin supported this idea  · 
  3. 27 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    An error occurred while saving the comment
    Samuel Hamblin commented  · 

    I had a booker book for 5 different guests. When the booker called to confirm the reservations, it was much more difficult to locate those reservations than I would have expected. It would make a lot of sense to me if the reservations could be searched for by the booker's name in addition to the guest's.

    Samuel Hamblin supported this idea  · 
  4. 7 votes

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    Samuel Hamblin shared this idea  · 
  5. 2 votes

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    Samuel Hamblin shared this idea  · 
  6. 4 votes

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    Samuel Hamblin supported this idea  · 
  7. 8 votes

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    Samuel Hamblin supported this idea  · 
  8. 2 votes

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    Samuel Hamblin shared this idea  · 
  9. 27 votes

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    An error occurred while saving the comment
    Samuel Hamblin commented  · 

    I'd like to see Mews Analytics reports added to the search bar results

    Samuel Hamblin supported this idea  · 
  10. 22 votes

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    Samuel Hamblin supported this idea  · 
  11. 11 votes

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    Samuel Hamblin commented  · 

    This is an absolutely critical feature for us! We were not expecting this to be an issue until we went live. The booking process is now longer than it was before getting on Mews and more prone to human error since all of our reservations always require deposit which is based on the nightly rate.

    Our last booking system would generate the deposit to be paid based on the rules we had set so that we could quote what the guest would be charged before we finalized the reservation. It also had a way to override the deposit amount.

    Samuel Hamblin supported this idea  · 
  12. 1 vote

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    Samuel Hamblin shared this idea  · 
  13. 1 vote

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    Samuel Hamblin shared this idea  · 
  14. 1 vote

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    Samuel Hamblin shared this idea  · 
  15. 15 votes

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    Samuel Hamblin commented  · 

    I feel that modifying stay dates should pull up the booking system like you are booking a new reservation. The price should change if the reservation is modified to a date with a higher rate. Or give an option to change the rate or keep the original.

    Samuel Hamblin supported this idea  · 
  16. 5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Samuel Hamblin shared this idea  · 
  17. 1 vote

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    Samuel Hamblin shared this idea  · 
  18. 35 votes

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    Samuel Hamblin commented  · 

    I am also from a small property. I have an odd use case for this that hasn't been mentioned yet. Some of the suites we have are well laid out to be a day-use desk space if I were to lock off the bedroom doors. I started playing around with how I might work that in my demo. I set up a bookable day service for Desk Space along with my Stay service. Even with just one desk space reservation and three available spaces in the category, the stay category that assigned desk space was in couldn't take any more reservations. If it didn't preassign desk spaces but just tracked that enough were available to accommodate existing reservations, that would add a whole new level to how I am able to sell my space.

    Samuel Hamblin supported this idea  · 
  19. 39 votes

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    unlikely  ·  Mews Product Team responded

    Hi, thank you very much for the idea!
    I must let you know that is unlikely to happen in the near future, but the idea will be still open for voting and we will keep an eye on it! Many thanks and talk to you all soon!

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    Samuel Hamblin commented  · 

    I would absolutely use this! I have rooms with and without mini fridges. I would love to be able to upsell cheese boards to rooms with fridges but I wouldn't want a guest who is in a room without one to be able to order that. I hope you reconsider!

    Samuel Hamblin supported this idea  ·