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  1. 159 votes

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    released  ·  15 comments  ·  Guest profile  ·  Admin →
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    Will Jordan supported this idea  · 
  2. 351 votes

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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

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    Will Jordan commented  · 

    We need to be able to design and customize email templates. As individual hotels, we all have different branding and different ways of communicating with our guests. Please prioritize!

    Will Jordan supported this idea  · 
  3. 102 votes

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    Will Jordan commented  · 

    Yes, we need to be able to limit products on the booking engine! We want to offer flowers, but only to people booking at least 24 hours in advance (it can't be arranged same day). We want to offer late checkouts, but only on our standard rooms (we can't do late checkouts on suites), etc.

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  4. 57 votes

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    Will Jordan commented  · 

    Please! We need to be able to set arrival & departure date parameters for promos (vouchers). When we send out a promo for Valentine's Day, the start date should default to February 14th.

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  5. 8 votes

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    Will Jordan commented  · 

    Mews seems to be built around commissions being deducted from room rates. If you are a hotel that pays agencies directly, there is no way to know what commissions are due.

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  6. 20 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Will Jordan commented  · 

    Applying a free night as a percent does not work for this. The guest then shows up and sees they have been charged a rate for every night on a free night promo (even though it may be 50% off), and you end up having to do refunds or explain the limits of the system to them. It also doesn't work if you want to offer it over a longer period (every second night free), because it would not be a 50% discount if they stay an odd number of nights.

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  7. 5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

    Will Jordan supported this idea  · 
  8. 518 votes

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    Will Jordan commented  · 

    Needed quite often.

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  9. 32 votes

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    Will Jordan commented  · 

    We used to run incentive programs for our staff members, who all have their own booking codes for selling rooms. We had to discontinue that program because we can't see which codes are being used.

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  10. 47 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
    Will Jordan supported this idea  · 
  11. 18 votes

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    Will Jordan supported this idea  · 
  12. 78 votes

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    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

    Will Jordan supported this idea  · 
  13. 13 votes

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    Will Jordan supported this idea  · 
  14. 4 votes

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    Will Jordan commented  · 

    We should be able to finalize a guest's pre-authorization for the amount of their bill, even if it's more than the original pre-authorization. Mews forces you to charge the original amount, and then perform a second transaction for the remaining balance. This results in two charges on the guest bill, and leaves hotels vulnerable to chargebacks on the second transaction. It's not the standard practice for hotels in the U.S.

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  15. 69 votes

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    Hi all,

    Thanks to the current feedback, we decided to move back this idea to be upvoted.

    We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.

    Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…

    Looking forward to hearing more about this!

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    Will Jordan commented  · 

    Using the Mews Terminal for a pre-authorization does not store the credit card. If the guest has checked out and you need to charge an additional amount for incidentals, you can't. And unfortunately checked out guests do not respond to payment requests. Terminal transactions should add the the card details as a payment card to the customer profile.

    Will Jordan supported this idea  · 
  16. 58 votes

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    Will Jordan supported this idea  · 
  17. 76 votes

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    The change in preauthorizations was released in 2022, unfortunately, we missed updating its status. 


    Now manually created preauthorizations through Mews Payments can be selected to expire up to 28 days from the creation day. Also, for automatically created preauthorizations Mews releases the preauthorization 24 hours after your property's configured check-out time. Please read about it more here! https://help.mews.com/s/article/preauthorize-a-card-payment?language=en_US


    Best,

    Mews Product Team

    Will Jordan supported this idea  ·