Settings and activity
6 results found
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14 votes
Anna Adamczyk
supported this idea
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752 votes
An error occurred while saving the comment Anna Adamczyk
supported this idea
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3 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Anna Adamczyk
shared this idea
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353 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
An error occurred while saving the comment Anna Adamczyk
commented
In the Canary Islands registering all the adult guests is mandatory and we need passport/ID details of all of them. Therefore during the check in online it for us it is indispensable so that all adult guests give their passport details. For now Mews collects only email of the companion guest, and then he/she may log in and give more of the details which is time consuming and most of our guests do not do it or forget to do it. Bothering guests with phone calls or emails to fill up all the date is also time consuming for us especially that I do not see a template message that could help us with that. If automatization and saving time is our objective, it is necessary to have one check-in online for all adult guests that can be filled up by the titular of the reservation (just like in Ryanair for example). In our previous PMS Avantio we could choose the fields and data which we wanted to appear on the check-in online form. This solution was giving a lot of flexibility for every company depending on the region they were offering their business.
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308 votesAnna Adamczyk
supported this idea
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81 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Anna Adamczyk
commented
We communicate with our guests via WhatsApp during the whole stay so for us telephone number is crucial. If the telephone number cannot be added as obligatory, it would be great at least to have it as optional (just as an email) or to have some note field where our team may write it down while doing check in with the guest.
Anna Adamczyk
supported this idea
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We would like to suggest eliminating to some employees/departments the possibility to see the prices in the system. Currently even the housekeeping department or a user with no privileges added to his / her profile can see the bills and invoices section with the tariffs applied to the reservations. We believe that such data shall be restricted to reservations or administration and not the housekeeping or maintenance team.