794 results found
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Pull Guest Information from Apple Pay to Mews
Apple Pay stores information such as address, email, phone number on the phone of the guest. Apple Pay also allows sharing this information with 3rd party application.
It would be great if Mews can pull this information to get the information from the guest and further automate the journey for the guest.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Upgrade Feature
Upgrade feature to be changed from a bird back to original
1 vote -
Possibility to add another email address in CC in automated emails
Often the booker asks us to copy the guest in the proposal or confirmation emails. Currently, we have to send the emails twice (once at the time of booking and again through the booking module). Would it be more efficient and clearer for the guest/booker to have the possibility to add another email address (recipients) in CC for the proposal and confirmation emails?
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking.com Integration: Transfer guests nationality to Guest profile in Mews
A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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being able to set a restriction to limit arrival day
We have offers whereby we need to restrict on what day the arrival day can happen (i.e. no arrival on monday or tuesday). the offer may be valid for 6 days maximum, so we do not wish to close out on the monday and tuesday. we just need to be able to set the arrival day from wednesday to sunday.
2 votes -
Handle reservations from multiple bookable services via one kiosk
Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show reservation status in Mews Guest Portal
Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Pre-populate the email template translation fields
The standard mail templates provided by mews are great! However, one might want to make small adjustments.
Currently, if you customize an email template the english 'Mews standard version' is shown. But for translations the fields are empty.
Our only option is to have each mail template send to a test booking in every language and then deconstruct the html and translated texts in order to load them back in the system and change one or two words.Seems silly.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Meta data for online check in: Time of signing + Location
Additional supporting data of when the guest signed the online check in registration.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Rules to show cross-sell products in Online Check-in
Hello,
During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adding additional guest(s) for short periods of a long stay
When guests are staying for several months, they often have visitors staying. These need to register and added to the booking.
Although this is possible, you are not able to add them for a couple of nights only. So you add them and remove them as you go along, but there is no track record of them at a later stage.
It would be great if you could add guests for a couple of nights only and be able to see the history in the booking to have a record of who stayed when.9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation report filters for online check in vs manual check in and online check out vs manual check out
Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable unused languages
Countless languages are usable in MEWS by default. This makes a selection, for example when creating profiles, sending confirmations, etc. very tedious.
In our house only German and English are used and it would be great if you could deactivate the other languages via global system settings.
This would greatly improve our processes
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Additional Guests to sign reg card
Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Able to register tempory guests to space
as we deal with mainly long staying guests, they have from time to time a visitor joining them. currently we add the person and make a note to remove their profile from the booking when they have left.
this means however that we have no proper record of who has stayed when where, which is not ideal.
is there any way we are able to add separate profiles to a space and keep a record of the period they have stayed with us.2 votesHello Simone,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Recurrence in Calendar Events
As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.
Example for recurrence selection - google calendar
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Bed Configuration Option in Booking Engine
We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…
60 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Mulitple confirmation templates
Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Enable guest to proceed with voucher only
Looking for IBE that ONLY allows customers moving forward having a Voucher code;
Step 1/ Enter Voucher code
Step 2/ If viable move forward taking reservations
So having a landing page entering voucher code prior to moving to date/occupancy selection.1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable check out button
We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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