Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Guest portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Require guest to update email address during online check-in

At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

203 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Sérgio shared this idea  ·   ·  Report…  ·  Admin →
released  ·  Aneta responded  · 

Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

Thank you again for sharing your idea! 
Have a great day,
Aneta

Show previous admin responses (2)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Luigi commented  ·   ·  Report

    Would also be nice to be able to have more e-mailadresses per guest.

  • Vivian commented  ·   ·  Report

    Hi, currently guests cannot change their email in their profile because it's the unique identifier. Only hotel staff can do it in Mews directly. It's extremely important the OTA guest can put their own email address; the encrypted OTA address is only valid for a very short time and will therefore create a useless database with potentially many duplicates. We need the real email address for future correspondence and to drive direct bookings.

  • Ciao commented  ·   ·  Report

    Wishbox seems capable of making guest email a requirement.

  • Christina Roller commented  ·   ·  Report

    Yes, it would be soooo useful and safe lots of administration time! Thanks!

  • Mak commented  ·   ·  Report

    That would be great if we can add a Required field into Navigator online check-in screen asking guests to confirm their emails and that ideally should change the GuestBooking.com email in the guest profile or trigger a notification or a task to the front desk to change it. Thanks

  • Daniel Healy commented  ·   ·  Report

    There are two significant problems this causes. 1. You get a duplication of guest data which makes the database a mess. For example, you have the same guest for BDC, Expedia, Agoda and direct bookings...where, in fact it should really just be one profile. 2. The hotel loses the ability to communicate directly with the guest. This is a frustration for hoteliers as it is much more cost effective to receive direct bookings. Additional to this, I'm not familiar with any system that manages this problem well. If Mews solved this problem it would be a significant differentiator.