793 results found
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postal code
In France, it is now mandatory to give the postal code of the guest when you want to close the bill. So it would be very convenient to make it mandatory when the customer makes the reservation. Or to leave us the choice to add it as a mandatory information or not.
14 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Mews.li index landingpage
Dear support,
Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.
It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.
OR 2nd solution:
Mews sends email from mews.com domain. problem solved :)
9 votesReview of Mews Search starting and in exploration phase
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Use any ID Scanner connected to Mews to automatically enter the scanned data. Simplifies and streamlines the customer onboarding process.
See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT
For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:
• The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.
• The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Customize the check out message
I would like to customize the check-out message on the kiosk.
It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Add guests to checked in reservations via Operator
It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show Mailreports in reservations and give staff the right to see the mail report
Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include Mews ID Scanner in Navigator
Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.
97 votes -
Change the term "category" in the booking engine to "apartment" or make it customised
If we are able to customise fields like "category" hotels can call it room, we can call it apartments etc. Just much less confusing than category for the user.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display guest email in reservation report.
Display guest email as a filter option in the reservation report.
2 votes -
Updated online check in registration form
Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Booker's Name and/or Company Name to Confirmation Email sent to the team
This would be especially useful for reservations for which there is no Travel Agency involved.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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ID CARDS AND SECOND SURNAME
Hello,
I have 3 proposals to make:
First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.
I want to ask if it is possible to add that kind of types in our MEWS system.
Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…
11 votesHi Alba,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ask for review within guest journey
It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.
Alternatively, guest can be asked to provide review during online check-out as well.
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customer profiles reports E-Mail address
at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
This view is used from reservation and reception to ensure that the profiles are completed.
As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.5 votesHello Mariusz,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Knowing how often a guest stayed before in the hotel
On the guest profile there should be a number which shows how often a guest has been in the hotel before
179 votes -
Stop online check in for under aged guests
We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.
56 votes -
Name changes
Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
It's not until you go completely into the guest's profile that you can see the changes.
EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Deposit Cancellation Policy on Payment Page
Display the description of the Rate Group on the payment page. It is cumbersome to users that the only way to communicate deposit and cancellation policy text is within each and every rate plan. It is not sustainable and lots of opportunity for error. The policy text should be associated with the rate group not the rate plan and should display on the payment page.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Confirm inquiry by guest
Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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rooming list file be in an order, any order but most preferably Space categories
When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.
It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.
The most preferred way is if the rooming list could have all the space categories "clumped together" ie
All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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