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Automatic Wait List Feature

The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

This would remove any need for manual labor from the hotel side to handle wait lists.

Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have availability
- Guest books room on hotel website on a first come first served basis

The email is also sent to all other guests registered on the wait list on the desired date(s).

The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_

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Simen Vinge shared this idea  ·   ·  Report…  ·  Admin →
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  • Sjoerd Veenstra commented  ·   ·  Report

    Being able to make a waitlist for requested dates, can increase revenue. Having a seperate waitlsit apart from Mews systems, is absolutely not foul proof.

  • kimberly rooijakkers commented  ·   ·  Report

    We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!

  • Philipp Lorentsen commented  ·   ·  Report

    A Waitlist option is critical for high peak seasons the others are nice to have.

  • Lucia Mercorelli commented  ·   ·  Report

    This is an essential tool on peak nights to maximize revenue and enhance our customer service.

  • Josh commented  ·   ·  Report

    The waiting list would be especially useful as currently we do not have any official tool in place.

    Josh - Clink Hostels

  • Dave Double commented  ·   ·  Report

    This is an essential tool for maximising revenue.

  • Florin commented  ·   ·  Report

    Hi,

    WL = Waiting List is such a great idea and in my opinion should be implemented.

    Regards,
    Florin - Clink Hostels

  • Andre Henke Marques commented  ·   ·  Report

    "Add new reservation state such as:
    ENQ = enquiry state (option in the system, but not holding space)
    OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
    add Enquiry bookings state to Excel Installation file
    WL = Waitlist - guest is interested, but hotel does not have space"

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