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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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209 results found

  1. Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.

    2 votes

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  2. I would like to propose an enhancement regarding the way occupancy is calculated in Mews. Currently, Mews accounts for all spaces created in the system, including virtual connecting rooms, which results in occupancy reports reflecting a higher number of available spaces than the actual number of physical rooms in the hotel.

    For example, in our case, we have 86 actual rooms, but Mews calculates availability based on 96 spaces, including virtual connecting rooms. This affects key performance metrics such as occupancy rates, revenue per available room (RevPAR), and benchmarking comparisons, as the reported figures do not align with our true…

    4 votes

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  3. Create a report that shows space upgrades purchased through Online Check in

    2 votes

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  4. Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    4 votes

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  5. When you change the date filter and open a reservation, the preselected date resets back to the current date instead of the date you selected which creates an extra step for properties.

    2 votes

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  6. It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.

    2 votes

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  7. Hi,

    Even though we can name the schedule, we receive the report with its standard name: Accounting Report - Reservation Report....
    This creates confusion as we use the same report with different filters every day, but both are named the same...
    Could it be arranged that the report (excel sheet) inherits the name of the schedule?

    Thanks

    1 vote

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  8. Seria útil ter um relatório visual, estilo timeline, com um intervalo de uma semana, onde fosse fácil ver: Nome do owner da reserva, Unidade de alojamento atribuída à reserva, Duração da reserva (dentro dessa semana), datas e nº de hóspedes em cada uma das reservas. No fundo, seria um print da timeline, com a adição da informação de nº de hóspedes/ reserva.
    Os relatórios inhouse têm que ser diários, mas muito do planeamento que fazemos para as operações do hotel (housekeeping, manutenção e restaurante) são semanais. Desta forma seria bem mais fácil e visual mostrar às equipas a ocupação semanal.

    1 vote

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  9. Die zu erledigenden Aufgaben in der Dashboard-Liste sollten auswählbar sein. Derzeit sind zuviel Nonsens-Aufgaben darin und die Liste verliert damit ihre Übersicht und ihren Sinn

    2 votes

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  10. Goedemorgen team,

    Wij draaien elke avond het Gasten in Huis Rapport uit voor onze nachtportier, via het rapport en dan print als pdf, top want dan zie ik alleen het kamer nummer en de gast naam!

    Maar als ik dit wil automatiseren en dus een automatisch rapport hiervan in de inbox laat komen heb ik enkel de optie tussen Excel, Json & CSV.
    Bij de Excel versie komt ook het email adres mee wat niet wenselijk is en de opmaak van alle drie zijn niet erg lekker lezen zoals het pdf wel is.
    Is het mogelijk om dit soort rapporten…

    2 votes

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  11. Right now, if a report is large (example: over a year's time), Mews is slow, and we therefore need to export in Excel instead of "View Report". It would be great if it could be exported to PDF as well.

    2 votes

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  12. Since we have a lot of prepayment our accounting legder is massive. It would be great to be able to filter to see only bookings with "open past revenue" and to filter the date of that revenue.

    2 votes

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  13. Create an automatic scheduled Reservation Report-link with specific filter on default. Just like the scheduled reports that we have today, but that we only receive an link / URL directly to the list in Mews. Also in a security perspective - that we don't have our guest's name sent to our emails everyday with all the booking information. It would be more secure to receive a link so you need to actually log in to Mews to have all the data.

    It is so much easier to handle the Reservation List directly in Mews, than operate with PDF.list's.

    1 vote

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  14. When searching for forecasting future facing occupancy and revenue data, there is not currently a report that allows us to see occupancy and revenue data by month, by space category, and compared to the same data at this time in previous year(s).

    What I'd request is a report that allows the data to be formulated as compared to previous year(s) as of a specific date. The example would be if a property currently has 500 nights pre-booked for 2025 for $100,000 in gross bookings, and last year at this point there were 300 nights pre-booked for $65,000 in gross bookings.…

    2 votes

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  15. Hi there,

    I would like to ask if there is a possibility to work on a report in order to calculate the forecast for the coming months. I have been looking at both the ‘Manager Report’ as well as the ‘Reservations Report’, and unfortunately I can't find the way. Has anyone had the same question as me and found a way to work on it? Thanks in advance.

    Thank you in advance.

    Best,
    Asensio

    2 votes

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  16. Ein Bericht, ähnlich dem Reservierungsüberblick nur mit folgenden Informationen für das externe Housekeeping:
    1. Gliederung in Zimmerkategorien
    2. Anreise und Abreise
    3. Name des Gastes (optional)
    4. Anzahl Personen gegliedert in Kinder und Erwachsene
    5. Produkte (Hund, Late Check-out, Early Check-in usw.)
    6. Gästenotizen und Hauseigene Notizen

    Dieser Bericht sollte ebenfalls automatisch gesendet werden können.

    3 votes

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  17. Hi Mews

    We wish to send the breakfast list to our supplier along with the next day's breakfast orders. The product checklist is very useful, but we’d like to know if it’s possible to remove the guest names and display only the room numbers instead.

    Additionally, is there a way to automate this process by scheduling the list to be exported and sent out?

    Warm regards

    Thank you!

    5 votes

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  18. Currently the 'Optional Reservations' and 'Optional Blocks' are available in the dashboard view of the Availability & Occupancy Report. However, this data is not included in the export. Please make this data available in the export as well so we can work with it.

    17 votes

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  19. Make the checklist report printable/exportable to create a communication report for the reception and the restaurant. It should provide a list of the different rooms with their packages: breakfast and dinner options, along with the number of people in each room. This will give a detailed summary to bill the correct amount per room. It must be printable, as screenshots are not an option when there are many reservations. This report can be used for many products, not just restaurant items.

    All reports should have the option to be printed, because not everyone in a hotel has access to a…

    5 votes

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  20. Add a pdf printable option to the new in house guest report

    2 votes

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