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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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458 results found

  1. When in the billing screen of a reservation that is due out. It would be nice to have an option to Charge, Close and Check out.

    This would prevent us from having to go back into the reservation status and check out the room manually

    29 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  2. Under the Items tab in a reservation where products can be added, such as Pet-friendly room, extra bed etc. ( Products of course depends on your local set-up of products), certain products require a date of consumption. A button or checkbox for such one time items/products that links date of consumption to check in time would be really handy!

    3 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We are missing the feature in reservations to quickly see payment method.
    We would like to request an option or tick-box with:

    Payment type:
    1. Upon arrival by cash or card.
    2. Roomnight, breakfast and citytax on account.
    3. All costs on account.
    4. Package via voucher, citytax and extra’s upon departure by cash or card.

    It is intended for check-in and for on the confirmation to the guest.
    We have a lot of business guests during the week, some need to pay themselves and some go on account to the company.

    With check-in the receptionist should with a glance…

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be great to be able to reorder product lists (and other lists) in Services by drag and drop.
    Now, if you need to reorder a list of products, you have to go into each product and give it a number from 0+
    It is time consuming and overly complicated.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. sometimes you may wish to move a product from one additional service category to another (for example if you add a new service category due to expending the products offered).
    at the moment this is not possible and you have to create a new one and delete the old one. not very time efficient and also messing up your reports as you could already have products booked.
    thank you for changing this

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Some stay products are only used by management or certain reservation agents.
    Now all other agents and staff have to go through a long list of products to find the product that they need for the booking. Therefore it would be much easier if you could offer certain products only to management or certain employees.

    15 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Restrictions based on availability. We work with one channel that sells our rooms very well but cannot be connected to our channel manager, when we have low availability we want sell the last rooms via that channel. That only works if we close our own booking engine to avoid overbooking. Therefore it would be great if Mews had the possibility to restrict reservations via its booking engine based upon availability.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
  8. Convert confirmed booking to optional

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Integrate to weather channels and display in the system

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When creating a reservation the option "In Person" is too limited for us. We have quite a high number of reservations that are made at the desk for a future stay. Therefore we cannot see the difference between reservations made in advance and "Walk-Ins".

    Here an extra option: Walk-In would provide extra reporting and analysis opportunities.

    4 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  11. Integration with Tourist Center Bern

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. When I enter a block pattern (example: 4-7-5-5-3) the system makes me pick the rooms up as if I have 4 rooms staying for one night, then 7 rooms staying for one night, then 5 rooms staying for 2 nights etc. instead of staggered arrivals with different lengths of stay like blocks typically are. Can that be changed?

    2 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion. Availability blocks in Mews allow for availability to be adjusted per space category per day as you have described above. When availability is adjusted, a set number of spaces are removed from public availability per day. 


    It is possible to support staggered arrival dates within an availability block, however the arrival dates are limited within the contractual constraints agreed upon i.e the number of spaces made available per day. 


    Based on your example above, it appears that you are referring to run of house reservations. Is that the case?


    I would be very happy to organise a call with you to discuss your use case further. If you would be interested in sharing more via back with us via a call please let us know by responding to this email.


    Kind regards,

    Aldair


    Product Manager, Mews

  13. Admin to have own the rights to be able to change employees usernames, currently all employees can change their usernames themselves

    11 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello Mewsers,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently beta testing this new functionality, themed "multi-group blocks".


    Multi-group blocks

    Multi-group blocks will enable you to create multiple groups with up to 750 reservations each in a single block. This means that you will no longer have to create multiple blocks for large groups which is typically of blocks created for up 1 year for travel agency contracts. They can now all be automatically linked to a single block, effectively giving you 2 types of blocks 1) Single group blocks and 2) multi-group blocks.


    Multi-group blocks are a prerequisite to activating rolling release dates, as they prepare your property for handling large groups. You can learn more about the features that will be made available to beta testers in the recording linked below:

    https://www.loom.com/share/1cd6019dd6314b428833094a8bdb9d19?sid=e7e27658-baba-423f-b3dc-6c63a705a670


    If you would like to beta…

  15. When splitting a booking, it creates a new booking, and pick ups in any RMS. Please don't consider a booking as a new received booking, as it false pick up and data.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. think there is an issue with the system as normally you are able to see the drop down window. now it seems to be hidden behind the availability window underneath. please look into this urgently as it creates more work with having to add this after the booking has been made.
    PS - even on the next screen where there is no other window underneath are you able to see the bookers names!
    PS2 - NOWHERE are you able to see the bookers names, not even in the reservation itself - madness!!!

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hi Simone,


    Thank you for sharing your feedback with us.


    We are currently looking into this issue, and would like to know a few more details, would you be able to ket us know if you are currently using Mews on Mobile or desktop as well as the browser you are using?


    It is currently possible to view booker names on the reservation module, the booker name appears on the right hand side of the reservation module under the "Status" section.


    Kind regards,

    Aldair

  17. The dashboard on the home page should be expanded to select a date. Or expand the function so that you have a monthly overview. Working with the availability report is not sufficient here.

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. sometimes you need to alert more than one department and/or people of the same task.
    would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

    50 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?
  19. It would be great if we can set a relative adjustment for a period and not set for the complete system. Meaning rates of 2022 and 2023 are different, meaning a different relative adjustment. However, I now have to adjust it manually in the booking as this feature is not there.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Auto responses for frequently asked questions within customer portal. Hotel to be able to customise own responses i.e what time can we check in? Do you have parking?

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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