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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2162 results found

  1. The timeline view is an incredible helpful one and when looking for free spaces in the timeline it would be great if you could just start the creation of a new reservation directly from there.

    Here is my suggestion: Right click on a free space in the timeline to start a daterange selection. With pending daterange selection right click to cancel the daterange selection left to complete. If with a active daterange selection you click anywhere invalid the selection is cancelled to.

    When a daterange is completed you jumo into the create reservation view and skip step 1 (daterange is…

    11 votes

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  2. It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    5 votes

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  3. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    6 votes

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  4. Base Rates
    -Ability to add Surcharge on the "Base Rate" via a Relative Value (%)
    -Extend that relative adjustment to the Age Categories
    -Extend that as well to the Dynamic Pricing Overriding functionality.

    Dependent Rates
    - Can we also consider an independent "Relative/Aboslute Dynamic Pricing Overriding" functionality as well for the dependent rates? Right now, they are highly dependable on the modifications made to the base rate.

    3 votes

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  5. When we change prices and click enter, the next squared selected is the one in the right (same category for the next day). Nevertheless, normally when we change rates, we do so for an entire day. It will be much practical is the next square selected after clicking "Enter" is the one below what we have just changed. This way, we can swap from the first until the last category of a whole day and do it quicker than now.

    11 votes

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  6. Currently, you are unable to extend an availability reservation without adjusting the block itself, or making a new reservation then locking it into the same room. Being able to manually extend a room block reservation behind negotiated day's and rates within the block would be excellent so the guest maintains one reservation throughout their stay.

    24 votes

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  7. I would love to filter the timeline and spaces when assigning them in a reservation to see unassigned spaces only. It would be super helpful.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.

    23 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
    It wouldn’t matter is it was automatic or if we had to select ‘alert’
    EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking

    12 votes

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  10. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    13 votes

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    1 comment  ·  Other  ·  Admin →
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  11. Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    13 votes

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    6 comments  ·  Other  ·  Admin →
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  12. 4 votes

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  13. They is a example of the request of the customer. This functionality is available in Hotello and customers is looking to have the same in Mews. There is some examples:
    Example 1: I have a package for 3 nights:
    Night 1: Diner
    Night 2: Breakfast, lunch (apply after midnight per day per person) and diner
    Night 3: breakfast and lunch (apply after midnight per day per person)
    The problem right now is all items applied every night. In Hotello, they was able to select in the configuration with specific night the product should applies

    Example 2:
    I have a package…

    13 votes

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  14. When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    23 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.

    2 votes

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  16. I have recently discovered a 1,000-character limit has been applied to (at least) the description of a new rate when I attempted to modify an existing description and add a new rate. Overall, not an issue. The problem to solve is formatting this description. Line breaks and blank lines entered when writing the description are no longer recognized and now the lines all run together. This is not a great Guest experience and is apt to cause more Guests to skip reading the description entirely when they see a big block of words. I hope this was an oversight when…

    2 votes

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  17. Premium onsite onboarding expensive fees.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. It can be cumbersome to filter further on the "Assign" Page (hand icon) when a client has already filtered the service on the "Spaces" Tab (house icon), especially for the number of Spaces we still have to go through in order to select the correct space per that service. Somehow, ALL the spaces are still listed regardless of the filtered services.

    2 votes

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  19. Currently, the availability block creation flow in Mews does not include a segment field. While adding a segment field could improve categorization and reporting, properties should have the flexibility to configure this field as either mandatory or optional based on their operational needs.

    For properties that rely heavily on segment-based reporting, making the field mandatory ensures consistency and better data quality. However, for others, the additional step might complicate workflows, especially since reservations often need to be updated manually after creation.

    Suggestion: Introduce a configurable setting that allows properties to decide whether the segment field should be mandatory or optional…

    2 votes

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  20. Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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