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  1. Automated incidentals upon guests arrival

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    5 comments  ·  Taxes  ·  Admin →
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    Anonymous commented  · 

    I think it being a “preregistration function” is fine. Overall I would think it to be wise to remove the feature all together. I’ve ran into guests who have tried using credit cards that aren’t in their name for this feature, I’ve sometimes not had rooms available for guests who believe “picking up a key” is their only objective upon arriving at the hotel. Guests often get out of line or refuse to stay in line. Overall I don’t think we should have a feature available that we cannot fulfill / a feature that could potentially assist fraudulent clients. Overall my experience with this feature has been horrible, I’d prefer it to be gone permanently if possible. I don’t think we should promise something we can’t guarantee because I would prefer to give rooms to the people in line when the lines out the door and would prefer to always check ID + CC and keep that structure going. Sometimes those who’ve checked in online don’t have any form of ID. It’s same as Airbnb clients who often come with out ID and assume there’s no deposit and no FF etc even though it states so online. We already run into issues with FF / Deposit with some of our clientele particularly in the shared rooms so I would think it an ideal to avoid more problems than not.

    Maya Hussein