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'Close task when reservation is cancelled' has been merged into this idea

Property Operations & PMS: Reservation management

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Solve tasks by default when you cancel the reservation

When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

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esmee.vanleeuwen shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded  · 

Hi there! Thank you for your feedback,

We’ve set this idea as one to be upvoted and updated the category to “Operations”.

Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

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  • Sonja Weichert commented  ·   ·  Report

    When there is a task assigned to a reservation, it stays open even if the reservation is cancelled. It would be great if they would either be closed automatically or if there was an option in the reservation window itself to tick a box if the tasks should stay active or not

  • Joanna Švehlová commented  ·   ·  Report

    It would be also great if the properties could set it up so that tasks beyond the departure date are automatically closed?

  • NaN commented  ·   ·  Report

    Our kitchen, spa office and other departements doesn't work with mews, but the recieve daily task lists. Cancelled reservations shouldn't be mentioned on this list. This cause troubles.

  • Pirita Portti commented  ·   ·  Report

    When the reservation is cancelled and there is task assigned for the reservation, system should automatically cancel the task inside the reservation as well.

  • Dave Musgrave commented  ·   ·  Report

    Tasks are remaining 'open' and so revert to 'missed' even though the reservation may have been cancelled ages ago.

    Could we please have it so that Mews automatically closes all Tasks when a reservation is cancelled?

  • Telka Knapen commented  ·   ·  Report

    I agree it should be a prompt, not automatically

  • Mariann Ravbjerg commented  ·   ·  Report

    Sometimes a task is still relevant for a cancelled reservation. Therefore I see the need for this to be optional. A Y/N question when making changes to a reservation.

  • Amanda Hansen commented  ·   ·  Report

    A prompt to ask if the user wishes to cancel the associated tasks to the reservation being cancelled would be great as well as an option if the reservation is being moved to also move the tasks relative to the new dates.

  • Remco Roozeboom commented  ·   ·  Report

    I even think it should be one step further, meaning when a reservation is updated also the task should update. So changing the arrival date would automatically change the task of that reservation.

  • Simone Steins commented  ·   ·  Report

    Or at least get the option to cancel the tasks when cancelling a booking

  • Betty Devos commented  ·   ·  Report

    when a task is linked to a reservation, once the reservation gets cancelled it should be an evidence that the task is also deleted. strange that this is not the case in mews it's not logic.

  • sofia.ariasforero commented  ·   ·  Report

    Solving the task(s) when the booking is canceled save time, help avoiding confusion and clean the tasks overview.

  • thirza.perdok commented  ·   ·  Report

    Yes, I also think tasks should be solved by default after you cancel a reservation.