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Guest Experience: Booking engine

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Conditional Display of Add-On Products Based on Rate Inclusions

Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

Background:
Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the value of rates that are inclusive of breakfast, as it suggests breakfast might not be included when, in fact, it is.

Example:
If a guest selects a date such as NYE when the only rate avaialble includes breakfast, the booking engine still prompts the guest to add breakfast to their booking. This scenario leads to confusion and may impact the guest's booking experience negatively, as they might question whether breakfast is truly included in their rate.

Requested Feature:
Implement a feature within the Mews booking engine that:

Automatically detects when a selected rate includes specific add-ons (e.g., breakfast).
Conditionally hides these add-ons from the booking options to prevent redundancy and eliminate guest confusion.

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Mick.Vazquez shared this idea  ·   ·  Report…  ·  Admin →
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  • Lukas commented  ·   ·  Report

    The Mews Kiosk doesn't recognize, if a guest has some products already booked and tries to upsell these again.
    For example a guest has booked a room including breakfast or has added breakfast in the online check in, the guest still is asked again to add breakfast at the checkin.
    This is ridiculous, the guest thinks we are scaming them and they are confused. Sometimes breakfast is sold multile times to the guest because of this.
    This should be a quick fix from you.

  • Lukas commented  ·   ·  Report

    The Mews Kiosk doesn't recognize, if a guest has some products already booked and tries to upsell these again.
    For example a guest has booked a room including breakfast or has added breakfast in the online check in, the guest still is asked again to add breakfast at the checkin.
    This is ridiculous, the guest thinks we are scaming them and they are confused. Sometimes breakfast is sold multile times to the guest beccause of this.
    This should be a quick fix from you.

  • Linus commented  ·   ·  Report

    When a breakfast product (regardless of price) is attached to a reservation it should not be promoted again to the customer.

    Current Mews logic: “a product will not be promoted to a guest if it is attached to the booking” - suggested change “products within the same product category will not be promoted to a guest if any product within that category is attached to the booking”.