search messages
a search function in the messages would be very helpful - or being able to see whether a guest has sent a message through MEWS in their profile/reservation.
For example if a guest asks to cancel and a cancellation/no-show fee would apply it would he useful to be able to check whether and when they requested this.
The CTRL+F command is quite tedious to use because it requires to load also older message first, and that is not ideal.
lucy
shared this idea
Review of Mews Search starting and in exploration phase
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Man
commented
It would be really helpful to have a search bar for guest messages, making it much easier to find specific conversations. Currently, the search bar is located under "Internal Member." Additionally, it would be great if we could have the option to delete messages as needed.
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Sofía Llorente
commented
It would be very helpful to have a link to MEWS guest messages. Even better to have a notification/icon in the reservation that says who has contacted you and who hasn't.
Thanks
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catalina.cabrera
commented
To be able to filter messages as read/unread and search by customer's name or reservation number. Also, to be able to create a chat and send messages directly to the guest through the reservation; so far they can send us messages but not the other way around, and this makes communication hard to flow sometimes.