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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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  1. We have a resort with multiple outlets (reception, restaurant, gift shop etc). When ever we sell something we have to choose the correct outlet every single time. This is somewhat annoying as our POS devices are stationary and always/99% of time tied to a particular outlet. Thus there is absolutely no need to confirm before every sales action that "yes, still the gift shop". Ideally we would select the outlet once and the system would remember that selection until changed. The current way is not very user-friendly.

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  2. Please implement more granular customization options for bills. Specifically, there should be a way to account for the tax on restaurant items being sent by Lightspeed when the tax has already been applied. This is causing significant inconvenience for properties, as they are forced to manually remove the duplicate tax entries in Mews.

    Desired outcome:

    1. The total amount of the Lightspeed Bill to appear in MEWS as one product or line item that is not taxable.
    2. The Mews bill should only be showing taxes applied to Accommodation
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  3. For both the customers and the servers, it would be ideal to offer a QR code that allows customers to place their orders directly from the table (without immediate payment). Then, whenever they wish (for example, at the end of the meal), they could also pay using the same QR code.

    This way, they wouldn’t need to wait for the bill. Additionally, if they are a group, they could easily split the bill as they see fit, without taking up the server’s time to process separate payments for everyone.

    Thanks

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  4. A function for renaming & summarizing individual items in the invoice as an example: The item “soup” comes from the Hypersoft POS system and I would like to call this "pumpkin soup".

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  5. In our previous system, it was possible to adjust the font size on order slips. The current font size in the new system is too small, causing frequent issues in the kitchen.

    Typically, kitchen staff across all stations could easily read the slips, but this is no longer the case. The small font size is slowing down operations and increasing the risk of errors.

    We kindly request the ability to modify the font size on order slips to ensure smooth kitchen workflows. Your prompt assistance with this matter is greatly appreciated.

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  6. A critical issue is that items are listed individually on both orders and invoices, instead of being accumulated. This makes the invoices unnecessarily long and difficult to process. We tend to have big events going on and the invoice is going to be more than 5 meters long. It is very unprofessional and we urge you to address this issue fast.

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  7. Alle anwesenden Mitarbeitenden müssen Ihre Schicht anmelden und abmelden können. Nicht nur eine Person. Anschliessend muss Umsatzquelle ausgewählt werden können und diese dann auch fix bestehen bleiben. (Dies bei verschiedenen Restaurants im Haus)

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  8. Bei Zimmerbuchung bevor der Gast unterschreiben muss, muss er noch einmal die Zimmernummer zur eingeben= doppelte Kontrolle.

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  9. Currently the paiement methods appear in alphabetical order, and there is no way to influence the place of the payment method. If we want to see the most frequently used payment methods at the beginning, and avoid scrolling, there is no way to influence the order. A nice feature would be to determine in which order they appear. For example: room transfer, credit card, cash, prepayment, etc.

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  10. Il serait impératif de mettre en place le système de réclame directement sur le produit. A l'heure actuelle il est nécessaire de créer un Bundle avec un produit pour lui attribuer une réclame par défaut. Pouvez vous mettre en place le système de réclame directement sur les produits, cela éviterait un bon nombre d'erreur et de doublons lors d'un service. Cela permet aussi de communiquer directement la bonne information à la cuisine.

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  11. Bonjour, serait il possible de faire en sorte que lorsque une modification est réalisée sur le back office celle ci se synchronise automatiquement sur le POS. Il serait aussi super de pouvoir gérer les interfaces et le positionnement des articles directement via le back office pour que cela se mette en application sur le POS

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  12. Wir hätten gerne eine Einstellung, dass wir bestimmten Personengruppen (Administratoren & Manager) den Zugang zur Schichtverwaltung geben können und den Kassierern nicht. Wir möchten nicht, dass Kassierer die Tagesumsätze aller Schichten sehen können und ebenfalls nicht, dass sie genau sehen können, was in der aktuellen Schicht für ein Umsatz generiert wurde.

    Shift Management only visible for admins and managers. We don´t want cashiers to see the shifts.

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  13. It would be nice if you could determine the order of the table areas yourself.
    The programming sequence is permanently defined here.

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  14. To whom it may concern;

    We have been using Agent Cash / Bizzon POS Software for many, many years now. I realize comparatively speaking Croatia is an extremely small market compared to other countries. And your company is in essence pulling out of the Croatian market due to the inability to accept credit cards. But I think that your are pulling out of a possible market that you could conceivably dominate. That market is small business owners and trade entities. Croatia severely lacks good options for the aforementioned markets. Since we have been forced to explore other point of sale…

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  15. Amrath Hotels asked for support of Ideal payments both on terminals and online payments (POS Digital Ordering). Ideal has wide adoption in Netherlands, and it is expected to be required for any subsequent prospect.

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Why is the name of the point of sales not appearing on the shift management report? When you create a shift management report, you can choose to create a report for the current point of sale, or for all points of sale. If you select the current point of sale, the name of the point of sale should appear on the printed report. Otherwise it will be very difficult to identify to which point of sale the printed ticket belongs.

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  17. Hi Siva,
    Please see below images as previously discussed.
    When we process a discount a section comes up asking for a description e.g. member discount.
    Could you please request Bizzon to add this same option when we try to process a Crazy Golf Voucher, GolfNow, Stay and Play. It will make it much more user friendly.
    This same option would be extremely beneficial as well when finalising a transaction for and vouchers or member credit account so we can add the voucher number in at end of transaction.
    Hope this make sense, if not please see me direct and I…

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  18. I made bundles for mix drink like Gin and Tonic. For administration purpose it is important to make a difference in VAT. But when you print te order it says :
    1x Jinzu Gin- G&T Jinzu
    1x FT Indian tonic- G&T Jinzu

    And that is confusing staff. It should say G&T Jinzu. So only the name of the bundle. Or give a choice, like you can do for the invoice, put product on the order or not.

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  19. The layouts of the bills and orders only gives you the option to add a log. You should be able to efine the layout beter, eg Define header and what you see, define footer, etc

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  20. Make it possible for even more payment methods, especially country-specific ones, to be implemented in MEWS Terminal and Payment. E.g. Rekakarten, Lunchcheck, Twint (Switzerland-specific)

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