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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. Actually we can OVERRIDE rates, for special days in the week.
    It would be interresting to be able to override rate for special other days, which would be indicated in Calendar Event like 'Public Holidays'
    For Exemple, if you increase or decrease your rate for special public days, an option in CALENDAR EVENT would allow the CALENDAR DATE to be 'OVERRIDE With rate'.
    When Override-ing the rates, another option then the days of the week, whouldshow you : OVVERIDE 'CALENDAR SPECIAL DATES'

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Possibility to add a cancellation policy by rate instead of just by rate group

    15 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. You should be able to extend vouchers so you do not have to cancel them and create again.

    18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Sometimes guests will have rate disputes and I would like to investigate and be able to present concrete evidence. Right now I have to go to the Action Log, give it a wide time frame because I don't know when the rate was last updated, and sort by type = price adjustments, and rate = the rate that I am looking through.

    In case I am using a revenue management integration, the rates could be changed pretty frequently, and there would be a lot of information, and the report takes a while to load.

    If the rates were updated manually,…

    4 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Add the ability to set an MLOS rule that will reduce the MLOS applied where a short gap between two bookings is not long enough to satisfy the restriction applied to that respective Space Category. This is particularly needed for Short Term Rental operators where a Space Category has an inventory of 1. This functionality offered by Pricelabs.

    http://blog.pricelabs.co/minimum-night-settings/

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. At the moment there are only set intervals for scheduled reports. Ability to set your own date parameters will eliminate the need to manually run reports on daily basis.

    24 votes

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  7. Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    29 votes

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  8. When scheduling reports, you typically have them scheduled to send via email in the morning. This ensures that all data is accurate for the day prior.

    When scheduling Month Overview Manager Reports, you can select the date range to be from the 1st of the Month to Today 00:00 (midnight the night prior). This is great because all the data is final and cannot / should not really be adjusted.

    However, when scheduling the Year Overview Report, the only option for date range is from the 1st of the year to Tomorrow 00:00 (which is midnight tonight as opposed to…

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Create an option to amend the advanced purchase discount % by day or day of week. I.e. Monday - Wed 10% off and thursday - saturday 15% and sunday 20% off

    11 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. You should be able to see any roomnights on a "£0.00" rate from the management report. You should also be able to pull a "Zero Rate" report

    11 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. add a validity period for product rule.

    for example : Valentine dinner or mandatory new year'event valid only 1 day per year
    can also be used to change price of a product

    51 votes

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  12. At the moment, the system only allows to create minimum advance by days. Sometimes we want to have a release of 6 or 12 hours not the entire day but the system doesn't give that option.
    Would be great to have this for establishment that don't have reception 24h.

    41 votes

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  13. It is compulsory to be able to apply different rates and the same reservation for each day, otherwise it is not possible to have a correct report with the right ADR each day. I have thought that this would be possible on MEWS. I am a little suprise that this is not possible.

    15 votes

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  14. When the reception looks at the availability screen, they should be able to view existing restrictions.

    19 votes

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  15. It would be great if you can see where the checked out reservations comes from. Maybe by selected in the column to the right. It makes it easier for us to send out the bills afterwards. Now you can selected customers notes and reservations notes.

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. As revenue managers, we sometimes need to change many dates in one go. Unfortunately, mistakes can be made that can lead to reservations with the wrong rate (a really low one).
    It surprised me to realise that MEWS did not have a way to set a minimum rate to be sent to the booking channels as SiteMinder does. We should be able to set the rate we do not want to sell cheaper than that year round. For instance, if we never sell our master rate for less than 59 Euro, it would be great that Mews would not allow…

    46 votes

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  17. Who wants to pay VAT on something we didn't get paid for !!!!

    When an item is offered with the Complimentary external payment, cancel the VAT of the item.

    27 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Add possibility to create restriction on number of guests .
    We have golf package for 2 persons. when only 1 golfer, price should be adjusted depending on season and type of room.

    I cannot use the empty bed option as adjustment is changing depending on seasons and room categories.

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Display the final value for the fully flex rate in the rate management calender instead of changing everything back to the base rate after 2 weeks. Allows us to track the ratemanagement history

    30 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Allow hotels to have multiple commission rates available on Travel Agent Contracts - midweek rate of 10% and weekend rate of 15%

    32 votes

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