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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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173 results found

  1. As a house use, could you please have a new category called " Complementary" on availabity/occupancy report. Today I use a special rate, and I have to go on reservation overvieww and check one by one. In your internal report, we want an occupancy rate, and Average daily rate without Complementaries rooms.

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It will be grate if you could generate in PDF, and print all the grouped reports without details (only the total of each line who are in bold).

    1 vote

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  5. When we compare the Managers report to other reports in Mews reports & analytics & 3rd party systems that are extracting data via the API we see variances between data. We've been advised that the Managers Report is a snapshot report & does not use live data, when reservations change inside the editable window the Snapshot Managers report is not updated.

    The managers report and it's format is great but we suggest having the managers report as a live report which queries the database when ran and returns true/accurate numbers that stack up to the the API output.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)

    It shows the Average Daily Rate, but would it be possible to also have displayed what the Total Room Revenue is too? e.g. ADR $200.00 x 38 rooms = $7,600.00.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. We need to be able to quickly and efficiently e-mail reports to other departments, and it is too fiddly and time-consuming to export, then download, the save somewhere, then attach as an e-mail and send.

    Could it be possible to add an option to e-mail a report directly from the Exports?

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)

    It shows 'Customers' but it would be great if this could be further broken down into adults/children/infants. Could this be a possiblity?

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    3 votes

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  10. Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

    2 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Currently reservations that are cancelled partly are still counted full in the total room nights in the Reservations Report.

    However the total rooms revenue is only confirmed and optional revenue (with filter confirmed, optional, checked in, checked out selected).

    It would be more clear if the calculations are the same. In my opinion cancelled nights shouldn't be counted if not selected in the filter.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Hello Mewsers, I think your new availability view is great! It would be even better if you could click directly on the optional reservations and see all reservations staying or arriving in the hotel at that date.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. In Mews Analytics you now have the ability to save default view. However, in the same screen some properties are using multiple views and have to change the filter settings each time. It would be good to have the ability to have multiple favorite views of reports and not just one per screen.

    3 votes

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  14. When filter for Cancelled reservations in the reservation report, the status cancelled should be ticked when looking for cancelled reservations.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. A Report for linen change for all stayovers (day of arival +2+2+2+2 ... except changing day = departure day) is needed so housekeeping knows in which rooms the linen needs to be changed. (Accor standard)

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. I would like to be able to run a report of unassigned (unblocked) rooms with date so that I can locate them quickly on the timeline. (& block them)

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Ability to set customized reports as favorites in Manager Analytics. I find the Mews reports very difficult to use, and on my system, it takes very long to change report settings. It would be helpful if we could set reports as standard with the data data we need. Furthermore, have easier to use options to search for specific dates so we can quickly draw data for a particular period. Thank you.

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. All departments use different reports and different functions, it would be ideal and save time, if we were able to pin the reports that each person uses or functions to the home screen for each property.

    The advantage is that you can save time going through several drop down menus. as an example I use the Merchant Balance everyday and have to use go through the drop down menu every time.

    3 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  19. There should be a report where we can extract the stays that have been shorten or extended in the reservations report

    3 votes

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  20. Matching the Manager report and Accounting report could be difficult as there is no option for a more granular view of the Manager report. Manager report should be expandable same as the Accounting report - have mode Grouped and Detailed so it can be drilled down to actual charges and bills.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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