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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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102 results found

  1. When using shared inventory in a hostel setting the occupancy graph is rendered almost unusable. When having a dorm sellable as a Dorm or a single bed, if arrivals was 1 for a bed on the day in the reservations section, the graph directly below will indicate 2 arrivals if the dorm was not occupied previously. There is only truly 1 arrival.

    Appreciating additional logic would need to be applied across the system, though this would make it far more actionable insights and give team members actionable information.

    1 vote

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  2. The "city" focused filter will allow Sales and Revenue Departments to have the option to pull for more specific/localized stats of their visitors as opposed to a whole region/territory/filter which could affect product creation sales and marketing campaign (Without needing to export to Excel + filter the customer profiles report)

    2 votes

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  3. It would be very helpful if the age categories for children in the guest statistics could be adapted to the hotel-specific definition.
    For example: 0-5 years and 6-12 years instead of 0-9 years, etc.

    11 votes

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  4. Include all types of blocks in the blockings report. E.G. Out of order and house use, as many properties will use house use as its harder to have clear reporting on.

    2 votes

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  5. It would be very useful for us to be able to see the trends for when people arrive for breakfast on different weekdays/times of year, to see when and where we should most efficiently use our staff.

    Therefore it would be nice if it was possible to filter the product report in such a way that you can view which products are "checked" at which times on a daily, weekly and monthly basis.

    Similar to (or the same as) how we check when most people check in and out in the Activity Report.

    1 vote

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  6. It would be great to be able to print "Guests in house report" as an PDF, like it was before.

    1 vote

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  7. Add an option to filter which type of notes are shown in reports. An use case would be the "Room Status" report with only housekeeping notes (For the housekeeping obviously).

    For example for the "Guests in House" report you have an option to toggle products and then a separate option for refining wich products are shown.

    Similar there is already an option to toggle notes (guest notes to be specific). Just add an additional option for choosing wich note classifications should be shown.

    2 votes

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  8. It would be useful to allow clients to duplicate the "Name" identified in the field "Name*" within the export scheduler page (right side, under the "enabled" box) in the file name that is generated to indicate where the file came from and the interval it was generated for.

    1 vote

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  9. Notre TO qui apparait sur Mews est parfois faussé car nous mettons des chambres en Hors d'usage pour "un problème technique". Le hors d'usage retire des quantités dans nos chambres disponibles ... se qui fausse du coup le TO comptablement. Car notre hôtel a toujours le même nombre de chambre construites.
    Et-il possible de créer deux TO : l'un se basant sur les chambres disponibles hors chambres misent hors d'usage (comme c'est le cas actuellement) et l'autre en se basant sur les chambres construites ?

    Car du coup nous sommes obligé d'utiliser la fonction "Usage interne" que ce soit pour…

    1 vote

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  10. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes

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  11. Is there a possibility that the nationality and language are filled in as a default like: Netherlans

    1 vote

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  12. Being able to integrate/import more details into mews.
    When looking to the future our demand for accurate and immediate reporting becomes ever bigger. having MEWS as the central HUB for everything would be nice. Alternatively having more integrations with 3rd party players that can take relevant info from mews, ESG reporting criterias will be more and more crucial in the coming years

    2 votes

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  13. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    10 votes

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  14. Please add following interval for scheduled reports:
    "NEXT 5 DAYS"

    schedule starts 8/9 07h00 -> report for 9/9, 10/9, 11/9, 12/9, 13/9
    next schedule 9/9 07h00 -> report for 10/9, 11/9, 12/9, 13/9, 14/9
    etc...

    Maybe also 'next 10 days' as an extra option.

    3 votes

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  15. Can we please add an interval period for the current 6 month period? Jan-Jun and Jul-Dec being the specified period

    3 votes

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  16. Include the "credit card transactions" section in the new Aging Balance analytics.
    This is a handy feature to calculate your financial costs wihtin a certain period.

    If the Financial analytics will be terminated, the only way to calculate these will be manually, which is an enormous step back in time.

    1 vote

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  17. Be Mate part of the big brand ROOM MATE, would like to have a report showing the bookable resvices lenght time of their reservation recived.
    This is extrmely important from Sales prospective in terms of data colleting to plan future rate upsell.

    2 votes

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  18. The Reservation report does not trigger the amount per night for canceled reservations it just shows the total amount.
    When exporting to Excel the report provides the amount per night under the "night" tab, however, it does not show this information when the reservations are canceled.

    4 votes

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  19. Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
    - Data and visuals taking more than 10 min to load
    - Data that doesn't load because loading times are too high
    - Many errors
    -...

    Please optimise the Power BI integration so the analytics tabs become useable.

    14 votes

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  20. In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".

    3 votes

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