254 results found
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Option for mandatory User-Two-factor authentication
Currently a user can set a Two-factor authentication for his/her account.
I would like to see an option in the employee settings to force Two-factor authentication for specific accounts. (tick box or similar)
We would use this for all admins and user with many rights as they are sensitive.
2 votes -
Lost & Found Feature
It would be great to have a Lost and Found list which can be merched to a customer.
150 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released! You can now attach images to tasks from Mews web and Mews mobile to help you better manager your lost & found process.
Please check out our release notes for more information and feel free to share your feedback with us https://releases.mews.com/en/add-more-context-to-tasks-with-images-quotes-and-more-NBQF5SeY
Thank you again for sharing your idea!
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How about colors
New update changed calendar/timeline colors to 50 shades of gray, why!!!???
so,
Out of order: dark gray
Future stay: less dark gray
checked out: light grayWhy???
Departures: light blue
People checking in: light blueWho is designing your UI, probably same genius who designs your billing screens (old and new)
79 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Allow users to get rid of a bookable service
Bookable services can be deleted only if there is no reservation under them (including cancelled reservations).
It is not possible to delete theme because access to these reservations might be needed in the future. However, it might be possible to deactivate/archive them, keeping the old data accessible in certain areas of the system.
12 votesHello, it's Martin here, from Mews.
Today, we are releasing service deletion for services with past reservations.
Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.
The functionality is only available to users with permission to create and manage services.
Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.
Find more details in the user guide in our Help center.
Kind regards,
Martin Kucera
Product manager
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Send invoice directly to company profile
Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?
We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.
394 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - Thank you again for sharing your idea!
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MEWS Template to import Rooming List
EN version :
When having a big rooming list , instead of going room by room then "group" then "last name" and "first name" - we could get a MEWS template on how to fill those names so it can be directly integrated into mews with a drag an drop file.At least when there is 1 to 2 person in the room :)
FR :
Avoir un template mews qui permet de remplir les rooming list de 1 ou 2 personnes par chambre et ensuite faire du drag and drop pour que la rooming list s'intègre directement dans MEWS…
1 voteHello from the Mews Product team,
We are happy to inform you that Mews currently supports a rooming list that allows you to enter the details of a group regardless of the size of the group.
The template can be found in the "Groups" tab of the reservation module. You can find more details about the rooming list in the guide below:
https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=fr
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terminal payment
There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…
2 votesHi team,
We already have a possibility to process an authorization on our Mews Terminal - feel free to look into our guides for more info! Or just contact your account manager to provide more details around Mews Terminal.
https://www.mews.com/en/products/terminals https://help.mews.com/s/article/getting-started-with-your-mews-terminal?language=en_US
Best,
Mews Team
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breakfast report for next morning
would be nice if you could set the interval in the report export scheduled into "next morning", so you do not also see the reservations for the next evening.
35 votesHello Mewsers,
Thank you for sharing your feedback with us. We are very happy to announce that we have now officially released the digitised version of the breakfast list in Mews.
You can learn more about this functionality on our release notes page.
And view a full demo in link below:
https://www.loom.com/share/d487228e5bcd4cbb8e85d0311303bf2b?sid=e3b3da25-f6d6-41a6-b4ef-17f4875cc6d9
We look forward to your continued feedback.
Kind regards,
Aldair Borges
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Block Rates
Insert a day by day rate per block manually instead of selecting an existing rate that has the wrong prices. Because we don't have fix block prices and maybe there are multiple blocks for one day with another rate.
4 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. It is now possible to re-price the rate per day, per space category for an availability block in Mews.
You can learn more about this feature in the link below:
https://help.mews.com/s/article/base-rates-for-availability-blocks?language=en_US
Thank you again for sharing your idea!
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Searchbar: search on IATA number (NCH)
In a big chain with 12500+ travel agents, it is a must to being able to look on IATA number. A lot of TA's have the same name but may have another IATA number.
3 votes -
add calendar to availability report
With the new availability report I am missing the calendar dates.
What is important to check the availability for example with close-out dates.Is it possible to add the calendar to the new availability report ?
This would really help. Now I am still working with the old report.
4 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Report on Stay and service products
We have brekfast as service and breakfast as products. We would like to report on the count of the total per day
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released in the form a New and Improved Product Report. Please check out our release notes - https://releases.mews.com/en/want-a-clearer-overview-of-your-product-sales-our-new-product-report-has-you-covered.
Thank you again for sharing your idea!
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Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
38 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the number of nights in the reservation Summary tab of the reservation module.
Thank you again for sharing your idea!
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Introduce monthly rates
As a short stay accommodation our guests stay at least 6 months with us. To create appropriate invoices, we are forced to combine 30/31 daily rates and move them to a new invoice. For 200 guests a year, this is really time consuming. Hopefully it will be possible to settle a fixed price for every month. This will extremely benefit the efficiency of Mews from our point of business.
7 votesHello, monthly bookable services in Mews allow you to price your services on monthly basis: you do not have to define price for each night, you price full months and there is only one item (month) instead of 30 items (nights) on the bill.
In the coming months, the team will focus on improving the functionality for long stays (monthly reservations) and introduce pro-rating, flexible housekeeping and product posting. We are also looking into payments automation via direct debit.
Read more about the monthly services here.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
66 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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URGENT serious issue with names not displaying in reservations!!!!
we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!1 voteHello Simone,
Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.
Should this issue persist for you, please contact us as soon as possible.
Kind regards,
Aldair
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Availability Blocks
Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.
1 voteHi Kenna,
Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.
In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.
If you encounter any issues with the above, please contact our support team.
Kind regards,
Mews Product Team.
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Sending emails from mobile
until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
thanks1 voteHello from the Mews product team.
We are so pleased to let you know that we have reviewed this case and re-enabled the ability to send emails from mobile devices in Mews.
Thank you again for sharing your feedback!
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Sort the timeline
Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.97 votesHello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
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Report with "status is cancelled" should show the number of room nights
It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.
1 voteHello from the Mews product team,
Thank you for sharing your feedback with us.
In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following
- Filter: Canceled
- Status: Canceled
The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.
Should you encounter any issues please contact our support team for future assistance.
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