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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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458 results found

  1. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  2. check in

    Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote
    0 comments  ·  Other  ·  Admin →
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  3. Add "send marketing postal mail" to import

    Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.

    Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  4. Secure Emergency Exports

    It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
    I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
    Also those reports may be a potential risk when at rest (stored in an email account or…

    5 votes
    0 comments  ·  Other  ·  Admin →
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  5. Exact Search Filter (Global Search)

    When using the search bar for reservation 123 Mews often displays too many results as it includes anything with 1 , 2 , or 3. Recently had to search for confirmation 61 and the list of matching results was too long. Should be able to filter exact search therefore returns one match as the reservation is a unique number.

    1 vote
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  6. Reservation Status after restoring the booking

    After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.

    It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.

    Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.

    26 votes
    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Make product option 'offer to employee' visible in overview

    In the overview of all the products we have in the additional and bookable services, I really miss a column that shows which products are visible for employees. Or a possibility to filter those products only.
    Now I have to either enter each product to see if the option is selected or open a second screen as an employee to see what is visible.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  8. Automatic language translation from tasks into the language set in Mews Operation or in the app.

    Automatic language translation from tasks into the language set in Mews Operation or in the app.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Zero Balance Required for Check-in

    We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  10. Support cases

    When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
    It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

    3 votes
    1 comment  ·  Other  ·  Admin →
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  11. Availability Block - Report Anticipated Revenue of an Added Block

    Build a reporting field within the availability block to calculate anticipated revenue after the block has been created.

    13 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Restrictions rate in combination with company or travelagent

    It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    5 votes
    1 comment  ·  Other  ·  Admin →
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  13. Extend booking automatically if future booking(s) isn't locked

    When you need to extend a booking, you manually need to move future booking(s) before extending. If the future bookings aren't locked they should just be replaced in the timeline the same way as if you move between spaces.

    The problem happens when hotels are quite fully booked and you need to remove space for reservations and the puzzle it all together again after extending the one reservation in question.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  14. Add space number as a placeholder option to booker confirmation

    It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  15. Thai system language support

    As Mews grows in Thailand, the introduction of system language and L&D collateral becomes important.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  16. H&L POS Integration

    4 votes
    0 comments  ·  Other  ·  Admin →
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  17. Search bar in Check Out Report screen

    It would be awesome and time saving to have a search bar in the check out report screen - instead of having to ctrl + F to find reservation here as this screen is amazing to use for checkouts and being able to see the bill balance but alas without a search bar its not 100% of the way there.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  18. translation in all languages from the default language

    It is extremely tedious to have to change the translation for each possible languages for each individual element in Mews. A simple task such as making an edit to a unit descriptions requires 150 different entries if we want to accomodate all languages.

    There should be an AI tool that translates all Mews textfields in all possible languages from a default language to manage all other translations, such as Deepl for websites.

    6 votes
    3 comments  ·  Other  ·  Admin →
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  19. Move in-house Guests

    At the moment in most cases we have to split reservations to perform a room change.
    It would be good to make a room move without any issues. One or two clicks the most would be good.

    15 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Search bar

    It would be helpful if the search bar could also detect words or numbers that are written in the notes of a product.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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