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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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458 results found

  1. Applying Discounts on the fly from the NRS

    Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Cancellation fee for daily products

    cxl fee for 1 night maximum it should take the products just for one night not for all the nights

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. new layout

    The new layout with boxes and not lines to write on is very disturbing for the eye. Mostly when checking the customer profile, but in general too. Please bring back the simple line. More elegant AND non the less way more eye-friendly!

    1 vote
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Passport scanner improvements

    As most European Drivers Licencies are valid Identify documents, it would be helpful to first of all be able to scan them directly to MEWS and secondly that they count similarly to the Customer Profile statistics as a passport.

    Second, the scanner does not recognise an expiry date in 2030 (and later) for Swiss ID cards, but always saves 1930 as expiry date.

    Third, how come the passport scanner does not save the issue date?

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Is it possible to integrate the assigned space in the task overview space

    If i am making a task i always have to manually add a assigned space in the task because now only the reservation name and period is visable (to avoid going back to the reservation and start the task all over again)

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. re-open a closed task

    it would be good if you could update a task and re-instate it once closed. sometimes tasks have been closed but become relevant again at a later date and this would prevent having to create a new one, plus with updating the task description you have a better overview and history of what has happened with that particular booking in one click.

    36 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. reactivate closed tasks and being able to delete tasks

    I think the idea says it all

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Make reservation optional if credit card is declined

    Make reservation optional if credit card is declined

    19 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. import file for high demand dates for multiple properties

    import file for high demand dates for multiple properties

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Inquiry email states we hold rooms - not correct

    There is no booking, we do not hold any rooms for the client

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. room number on reservation overview report and guest dashboard

    would it be possible to make the room number guests are allocated to or have stayed in more prominent on the overview and dashboard.
    also, it is very annoying you are not able to see the full name. perhaps move the three icons on the right corner further down?
    thanks

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Show tasks "assigned to me"

    As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.

    3 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Early check-ins and late checkouts charged automatically

    Currently when a guest arrives early or leaves late, the hotels decide whether to charge such a guest extra money for the additional time spent in the room. Most properties set up special products for early CI / late CO. These products can be then posted to the bill by the receptionist. This, however, requires additional manual work.

    Early check-ins and late checkouts might be charged automatically.

    The automation could be potentially built through new product rules - if a guest spends extra time in the room thanks to early CI / late CO, specific products would be posted to…

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Have the "Tasks" doughnut also display "Future" tasks!

    It makes sense to be able to see not only imminent (Pending) or past-date (Missed) tasks but also upcoming (Future) tasks on the main page ("Tasks" doughnut) - without having to go into the report every single time.

    The current state of affairs makes it often necessary to remind staffers of upcoming tasks outside of that section (or outside of MEWS e.g. emails, sticky-notes et al.), which does not make for a stellar user experience.

    15 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. aperçu des réservations (Reservation overview)

    L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!

    The "Reservation overview" screen shows arrivals starting with first names and not last names. It would be easier to have the names of the clients IN FULL, even without the first name!

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  16. Show Rate and Group Name in Guest in House List and sort by Rate

    Our restaurant needs to know which hotel guests booked get what in the restaurant and need a better overview

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Tasks for reservation status updates from optional to confirmed

    Guests have the opportunity to change the reservation status from optional to confirmed in Mews guest services portal (former Navigator). It would be great if a task could be triggered to notify staff in the hotel that a reservation status change has occured.

    9 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Record multiple travel agencies for improved origin segmentation

    When we receive bookings from destination management companies, the original source of the bookings often come from travel agents before they are sent to a destination mangement company and finally the PMS. In Mews, we are only able to view a single travel agency which means that we can only see the name of the destination management company; we are not able to see the name of the travel agencies that made the original bookings.

    We would like our sales and marketing teams to have insights on the travel agencies that are making reservations.

    2 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. add the payment in the POS MEWS

    add the payment in the POS MEWS so that we can invoice a product and charge the customer directly (for the bar, the restaurant...).
    Can also be used with the TPE MEWS for direct billing.

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Access to the reservation in the Mews Commander Mobile application

    When you use 'Messages' in the Mews Commander app from your phone, it would be useful to go directly to the reservation as you can do when you work for a computer. Thank you team

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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