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Global and Regional Needs

This forum is your space to share ideas related to how Mews products can better serve location specific requirements. Whether it’s a city-specific tax or compliance with broader regulations like the EU GDPR, we want to hear from you! Explore our four categories:

  • Compliance: Share ideas that help us meet legal requirements related to data, security, and reporting to authorities
  • Taxes: Discuss tax-related concepts, rates, and calculations
  • Localization: Propose ideas for adapting Mews to new languages and regions
  • Other: Got an idea that doesn’t fit the other categories? We’re all ears!

Global and Regional Needs

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108 results found

  1. Create a possibility to select

    Rate - Default Rate tax rate
    Product - Default Product tax rate
    Deposit - Default deposit tax rate
    CancellationFee - CNX fee tax rate
    NoShowFee - No-Show fee tax rate
    on the Service entity.

    Use a multi-value just like on Accounting setup of enterprise.

    3 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Would be nice to have a Rate Rules settings (as also Product Rules) to be able to make more tailor made rates. At this moment we use the Rate Rules settings to setup rates, but this results in wrong city tax, because the Product Rules settings are not included in the (hard coded) city tax calculation.

    3 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When making a new reservation in Commander, there is no way to see a breakdown of the product(s) included in the rate until after the reservation is confirmed.
    This is even more confusing when the product price is added to the rate. For example if the rate is EUR 100 per night and a compulsory city tax of EUR 1 per night is automatically added, there is no way for me to see instantly why I selected a EUR 100 but the total value of the booking is EUR 101.

    3 votes
    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

    Hi Peggy,

    Thank you for the clarification. We have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.

    3 votes
    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Currently guest invoices have the following fields
    Bank Account
    Bank Name
    IBAN

    NA banking terminology is the following:
    Bank Name
    Account Number
    Routing Number

    Can guest invoices be changed to include these fields for NA clients?

    2 votes
    How important is this to you?
  6. Hello children minor of 14 years old should not have the city tax charges

    2 votes
    0 comments  ·  Taxes  ·  Admin →
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  7. We would like to change the listing of positions on the invoice. At the moment guests see the invoice like this:
    -overnight
    -breakfast
    -tourist tax

    This is not perfect / a little confusing as guests book their room always including breakfast. We want the listing to be like this:
    -overnight (price including breakfast) --> bill as package
    -tourist tax
     no splitting for the overnight and the breakfast. But tourist tax should still be mentioned separately.

    2 votes
    0 comments  ·  Taxes  ·  Admin →
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  8. The new Real Decreto 933/2021 is now in place and all the spanish hotels have up to 02/Jun/2023 to implement it. It requires the collection of more guest data during checkin (online and/or at front desk) and to provide a new report to the police database.
    We need this feature to be adjusted ASAP, before spring. Thanks

    2 votes
    0 comments  ·  Compliance  ·  Admin →
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Can we please have "Additional Expenses" grouped together the same way Products group on the "Items" tab in the reservation screen. Currently these show line by line and for City Tax for longer stays this creates a massive list. It is then harder to handle as you have cancel them 1 by 1, which then forces the PMS to refresh after each cancellation!
    We have different agreements with OTAs and sometimes the CT is already covered in a different way.
    This would be beneficial for other Expenses introduced in tot he system later on.
    It should be a quick win…

    2 votes
    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. I shouldn't have to create a separate adjustments account for each type of adjustment. If a night has already closed, and then the rate needed to be adjusted by a supervisor because of an error, then their adjustment should be just a Rate Adjustment - automatically contributing to room revenue. I shouldn't have to use the billing tab to then manually calculate rate vs tax breakdown, and post a separate "unbookable service" etc.

    Also, refunds / adjustments should be able to be posted to the specific reservations even if they are closed out already. It should be possible to open…

    2 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Is it possible to set up different tax rules by room type or rate plan? I am not seeing that we can alter our tax settings, but we need this functionality. We have certain third party TA's that are collecting and remitting part of the occupancy tax, so we need the ability to designate which taxes should be applied to any given rate plan and/or room type.

    2 votes
    idea to upvote  ·  0 comments  ·  Taxes  ·  Admin →
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  12. Some countries require to collect different tax based on the nationality of their guests. Local (national) tourists pay less taxes than foreign tourists.

    Example of such country is Peru. Since Mews is live in Peru, this feature would be great to have.

    2 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Hardcoded city tax should be visible over connector API

    2 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Josef Lapka responded

    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. Based on Los Angeles Law - the square footage of each room must be displayed on the mews housekeeping app and it needs to calculate based on the law how much square footage each housekeeper is allowed to clean. Look at Section 182.00 et seq., of the City of Los Angeles Hotel Worker Protection Ordinance (“HWPO”).

    1 vote
    idea to upvote  ·  0 comments  ·  Compliance  ·  Admin →
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  17. Annually in Spain it is mandatory for all companies to present a fiscal model (347) .
    This is about reporting all customers with transactions over 3k to the government
    Currently the system that Mews offers is completely manual and should be automatic. It is heavy, tedious and time-consuming work.
    It is important to move forward and improve on tax issues

    1 vote
    idea to upvote  ·  0 comments  ·  Compliance  ·  Admin →
    How important is this to you?
  18. In the Nordic region the address format is the same for all countries, and this differs from current format Mews is using. It would be nice if there were an option in Mews to select/configure the address formatting for bills and invoices.

    For all the Nordic countries the format is the same:
    Recipient
    Street address (street name followed by the house number, no punctuation)
    Postal code and City (postal code first, no separating punctuation)
    Country

    1 vote
    idea to upvote  ·  0 comments  ·  Localization  ·  Admin →
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  19. Deutschland

    ab Januar 2025 Pflicht zur Erstellung einer E Rechnung im XML Format ab 250€

    wie geht das in mews ?

    1 vote
    idea to upvote  ·  0 comments  ·  Compliance  ·  Admin →
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  20. Hello,
    could we please adjust the German translation of the field "Channel Manager Relative Adjustment" as well as it's info pop-up? The translation states "Relative adjustment FOR Channel Manager" and the pop-up does not mention anything about reservations but only about prices coming from Channel Manager which is typically technically not possible and it is therefore assumable that we are meaning a surcharge on the rates we are sending which is not the case either.
    Thank you:)!

    1 vote
    How important is this to you?
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