Skip to content

Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

219 results found

  1. Pour déclarer une carte invalide sur un OTA il faut donner les 4 derniers chiffres de la carte. Mews n'en montre que 3 pour une amex. Il serait judicieux de modifier vos paramétrages pour que nous puissions en voir 4.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Guest payment tab - improvement points:
    - Show if the payment went through 3D secure check so we know if we need to double check the credit card.
    - Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
    - Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.

    Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
    Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
    The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
    We received questions from our auditors, and this is…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  8. Hello.
    We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
    Thanks.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.

    EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Can we have the Payment Report in MEWs amended to include the invoice info details in the report: i.e. move-in date and move-out date, similar to the ref information that is transferred from MEWs to Xero. The reason being that we want to be able to identifiy the payments received pertaining to the revenue for which month. It would be great if we have a detailed payment report which could be matched to the earned revenue period for accounting purposes.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Twint, Swiss payment method

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  13. Offer to save templates for the payment requests to be sent in a smoother and faster way.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Greetings from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. I wonder do you have a solution or POS for electric vehicles charging?
    This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
    So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).

    Why not interface with MOLLIE?!

    A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.

    (For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)

    Check: https://www.mollie.com/en/payments for possible payment methods:
    - All major credit cards
    - Apple Pay
    - Ideal
    - Paypal
    - Klarna
    - Sepa
    - Bancontact
    - Cartes bancaires
    - Giropay
    - KBC payment
    - EPS
    - Belfius…

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. It would be helpfull if there can be added more reasons of payment request.
    For instance :
    Payment for Stay
    Payment for Additional services
    Payment for voucher
    Etc.

    We now have to add a message in with the payment request in order to inform the guests

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  • Don't see your idea?