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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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209 results found

  1. It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Billing in Mews only enables properties to split items between multiple guests but it doesn't allow properties to split 1 item beteen multiple guests.

    If 2 guests want to split the cost of e.g. 1 night, Mews doesn't support issuing 2 invoices to both guests for this night.

    Improve splitting items so that each guest can receive a an invoice if they want to split e.g. 1 night between multiple guests.

    21 votes

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    1 comment  ·  Other  ·  Admin →
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  3. BankAxept is the Norwegian local card payment scheme and is the most widely accepted card for point of sale payments.

    The majority of BankAxept cards are co-branded. From these co-branded cards, almost all cards are co-branded with Visa and some with Mastercard.

    5 votes

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  4. AirBnB is a growing platform for hotels. They work with bank transfers, in order to balance the bill, we have to post a manual 'reseller payment' at the moment. This is not very logical for most receptionists. It would be better to have a payment option called 'AirBnB payment'.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Union Pay is a large Payment Provider in China: https://m.unionpayintl.com/en/

    1 vote

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  6. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    21 votes

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    2 comments  ·  Other  ·  Admin →
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  7. It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.

    It would…

    9 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Very happy to see the option to reinstate cancelled bookings.
    However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.

    Thank you!

    J

    2 votes

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  9. the scheduled payment overview on the payment tab is great, but it would be fantastic if we could amend the timing of those scheduled payments.
    for example when you know that hotelbeds pays 30 days after departure, you can amend the payment scheduled for the day of arrival.

    2 votes

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  10. Payment requests can be used for custom booking engine to integrate Mews Payments and offer on session payments. The payment request can be created through the API, the ID returned can then be used to embed the webpage into the custom booking engine. It's not great for the guest journey that when the payment request is created, an email is send to the customer as the payment request webpage is also offered on session. An optional parameter for the email send would be solve this problem.

    1 vote

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    0 comments  ·  Automations  ·  Admin →
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  11. It would be great for mews to allow properties to create more external payment methods that we can name what they are e.g. we take a number of different vouchers and we'd like to be able to create external payments that match the name of the voucher names. This would reduce errors with staff.

    4 votes

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  12. Many guests book by telephone, therefore don't receive the email requesting their card details - or they ignore it, as do others who book online.
    Please can we have a link to request card details to be added, as there is for preauthorisation and payment requests?

    4 votes

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  13. Hello,

    would be possible to have a report with all the open bills on Mews, in a particolar range of dates?

    thank you for the kind Support
    Best Regards

    Elisabetta Pettinato

    Villa Olmi Firenze

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Possibility to send out e-invoice direct to government bodies

    In NL, Germany, and Poland, most government bodies require the hotel(s) and businesses they work with to e-invoice them. this method is basically an XML-formatted invoice sent to their systems including various fields that automatically recognize details and expedite payment.

    As usual, government bodies are fast paying parties (..) and hence we want to make the process and time spent to send in their invoices as short as possible.

    This is a regulation from the EU; https://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX:32014L0055

    Now we are exporting the PDF, uploading it in a system and adding several…

    21 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. 3 votes

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  16. filling in of the real payment date in

    <payments>, <external payments>

    so that the Accounting ledger report fits accounting and taxation principles on behalf of an adequate open items list

    2 votes

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  17. Thank you for the Swiss QR IBAN integration. We need a small change for it because some bank are refusing to accept payments as long es the address of the company is not correct.
    So we would love to get the correct company invoicing address in the QR information on the invoice and not the physical address as it is today.
    (And having an Mews intergrated accounting tool which creates the necessary QR IBAN reference codes would be even more perfect!)

    17 votes

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  18. Barclaycard are one of the largest payment providers in the UK. Can you advise when you will have an integration with them please?

    1 vote

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  19. Often guests don't tell us that they need a different address on the bill. After a while they tell us over the phone or by email and then it's an absolute pain that we can't overwrite the invoice header.

    5 votes

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  20. Wanted to use Moneris for payments

    1 vote

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