244 results found

1. batch printing - invoice

   A useful improvement in MEWS would be a batch printing function for invoices. Instead of opening and printing each invoice individually, users could select a specific time period and print all invoices at once. This would save time and simplify the billing process, especially for high volumes.

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   idea to upvote  ·  0 comments  ·  Mews Payment reports  ·  Delete…  ·  Admin →
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2. Bills and Invoices

   I would like to request an enhancement to the Finance - Bills and Invoices report. It would be helpful to include a section that displays both the amount of a bill and the total amount of all open bills. This additional information will aid in better tracking and management of our finances.

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   idea to upvote  ·  2 comments  ·  Mews Payment reports  ·  Delete…  ·  Admin →
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3. Reinstate payment link

   When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.

   If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.

   29 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

4. QR Code External Payment Type

   Add QR Code as an External Payment Type. Many customers use QR code based digital wallets such as Wechat pay, Paypay and others.

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5. Automated integration of CC information from Canary to MEWS

   We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.

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6. Separate city tax from breakfast

   When we now set up automatic charges through Mews, we either have to select all products or nothing.
   Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
   Separating city tax and breakfast would make this easier.

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7. Match Payments to Correct Bill When Routing is Enabled

   Improvement flow request:

   Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.

   This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.

   36 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

8. Change the price of a room even after due date

   We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

   5 votes

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9. Restore "Canceled" Scheduled Payments

   It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.

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10. External payment - Giftvoucher

    It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'

    3 votes

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11. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque de ventilation claire des différentes taxes :
    Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

    Améliorations souhaitées :

    ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

    ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

    ✅ Gestion avancée des types de taxes :

    Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

    Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

    Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

    ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

    🎯 Objectif :
    Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

    💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

    Current Issues:

    Limited tax visibility on invoices:
    At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

    Inability to configure tax-inclusive prices properly:
    There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

    Lack of clear tax breakdown:
    In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

    Suggested Improvements:

    ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

    ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

    ✅ Advanced multi-tax configuration options:

    Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

    Apply different tax rules based on product category (accommodation, meals, activities, etc.);

    Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

    ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

    🎯 Goal:
    Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque… more

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12. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes

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13. optional booking payment collection

    We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement

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14. Forbrugsforening payment method Denmark

    We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
    Denmark

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15. Differentiate reservations based on payment method, not only by rate group

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate reservations by payment method in order to resolve this issue and prevent potential problems such as missed payments, double charges, or causing confusion for the guest.

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate… more

    1 vote

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16. Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    A simple "Pay Now Selected by Guest/Customer" should be registered in the action log clearly so the Hotel can be aware but also hold the customer accountable. Essentially, a bit more clear and transparent records of accounts of how some payment requests come to be, especially when customer's names are listed as the creators.

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    … more

    2 votes

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17. Restrict credit card refunds/payments to be invoiced

    It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    6 votes

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18. Credit Card from guests sent to Mews via OTAs should also go through 3DS

    The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.

    3 votes

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19. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

    2 votes

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20. Allow Preauthorizations via Payment Link

    Currently Payment Links process payments in full.

    It would be nice to also allow properties to send requests for pre-auth. when a payment is not yet necessary to be captured.

    3 votes

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