235 results found
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Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
2 votes -
PSP fraud
Enhance Mews’ payment processing capabilities that allows to:
Consume structured payment data from Booking Engine via existing API.
Recognize external payments processed via PSP and properly flag them as settled within Mews.
Prevent Mews from triggering settlement policies when a deposit policy is applied.
1 vote -
1 vote
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XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
1 vote -
batch printing - invoice
A useful improvement in MEWS would be a batch printing function for invoices. Instead of opening and printing each invoice individually, users could select a specific time period and print all invoices at once. This would save time and simplify the billing process, especially for high volumes.
3 votes -
Add option to hide surcharge check-box when surcharging is enabled
Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.
Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.
- Reduces the risk of accidental surcharge omission.
- Simplifies the payment workflow for users.
- Ensures compliance with surcharging policies.
2 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
1 vote -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-18276 votes -
Split invoice total
We would like to be able to split a bill by amount/percentage.
For example, if an invoice is to be paid 50/50 by 2 different companies.
3 votes -
Automatic card validation
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
4 votes -
Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
0 votes -
Adding online payment for company accounts
It would be helpful having online payment as an option for company accounts.
3 votes -
card payments cannot be made directly in company profiles
At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…
11 votes -
Ability for the client to adjust the price of the payment request
It would be great if the client can adjust the price on the payment request
2 votes -
Move payments from payment link to bill with charges
When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.
1 vote -
External payment - Giftvoucher
It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'
3 votes -
Ability to choose when preauthorisation should expire
Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).
1 vote -
Take action on feedback your customer send you more than 7 years ago...
If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.
2 votes -
Allow change of default payment method
When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.
1 vote -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
16 votes
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