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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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219 results found

  1. Dear Mews Team,

    We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.

    Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.

    We propose the introduction of enhanced permission settings that allow businesses to:

    Set Refund Limits: Define maximum refund amounts that…

    6 votes

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  2. Following the recent update on financial payments we would like the possibility for hotels using the Mews Terminal to restrict this option external terminal. This would help reduce confusion.

    1 vote

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  3. I would like a funktion that allows more than one bill to close at the same time.

    When we started with MEWS, we did not close all the bills that we were in contact with (When the guests checked out).
    So we have a LOT of bills that stand at 0.-

    All the bills that stand at 0.-
    I would like to have them all closed.
    So the request is to close all, or "just" several at once.

    2 votes

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  4. When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.

    1 vote

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  5. It would be great if the Mews Kiosk asks the guest to tap the credit card they made their payment with at the terminal upon check-in to check if it is their credit card. This will prevent frauds.

    1 vote

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  6. It would be from great value and tax reasons to have the PAX number on an invoices for Corporate/Exhibition guests.

    1 vote

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  7. In Switzerland, invoices can be issued with Qr codes. As soon as the customer pays, you have the option of downloading a confirmation from the bank in the form of a file and importing it into another program such as Mews. The bank's file contains all details such as date of payment, amount, currency, customer, etc.

    We would be pleased if Mews would offer an import of such files.

    1 vote

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    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  8. At the Point of Sale or Via Billing or Payment Screen: When you make a purchase in a foreign country, the payment should offer visible conversions of the transaction amount before the user posts it - especially for cash transactions.

    Real-Time Conversion: The conversion happens instantly, showing you the amount in both the local currency and your home currency.

    1 vote

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  9. We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.

    6 votes

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  10. We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    2 votes

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  11. Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.

    1 vote

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  12. I would like to request an enhancement to the Finance - Bills and Invoices report. It would be helpful to include a section that displays both the amount of a bill and the total amount of all open bills. This additional information will aid in better tracking and management of our finances.

    2 votes

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  13. We should be able to select the payment methods we use and disable those we don't.
    For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.

    1 vote

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  14. 3 votes

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  15. We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…

    1 vote

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  16. The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes

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  17. It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    4 votes

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  18. We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…

    11 votes

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  19. If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set…

    1 vote

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  20. Hello all,

    I`d love to have an option to split a payment.

    For example if a guest has an invoice for room and breakfast and needs those items on different bills.

    Currently you can only do a refund and charge again or enable manual payments.
    As manual payments are quite prone to errors we rather do not want to rely on them

    8 votes

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