50 results found
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Customizable Kiosk Check-in Requirements
It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.
Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.
81 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Handle reservations from multiple bookable services via one kiosk
Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Additional Guests to sign reg card
Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable check out button
We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Kiosk App Update Timing
Update Timing Kiosk App: it would be very helpful to have a way of being able to determine the period in which the kiosk app receives its update? Since we have been using the app, it has repeatedly happened that the app receives an update just when guests have arrived and are waiting to be checked in. The update takes time which the guests do not have. So maybe it would be an idea to design it so that we as users of the app can decide when to download the current update - after we have received a message…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customize the check out message
I would like to customize the check-out message on the kiosk.
It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address7 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Dramatically reduce check-in duration by asking only reservation owner data
In short: we just need to register one person´s data.
We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
This could be implemented…12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Add guests to checked in reservations via Operator
It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More Seamless integration between Operator and Commander
When checking in guests "manually" it would be nice be be able to "force" a registration card to show up in the operator. Imagine walking to a check in desk, saying your name, and the receptionist makes your registration card appear on a tablet in front of you for you to fill in.
It would connect the "kiosk" option from hostels, with the personal service of hotels.7 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Adding an email-placeholder for room number
Currently, with a self check-in through Operator, the only time the guest is informed about his/her room number is at the final step of the check in.
We would like to set up an "After check-in" which the guest can look at if he/she doens´t remember the room number and no reception is there. In order to do so, we would need a placeholder for the room number! Would be great, thanks!8 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
PIN CODE field in Mews
It would be neat if the guests were able to check in on the kiosk and get their pin code there.
Or have the pin code display directly in Mews.19 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add the ability to take a payment via Mews Co-operator during check in
During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment
4 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Payments Operator
Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Include the guest address in the self check in for Operator
Posiblity to include home adress when the guest checks in themselves in the operator
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add date of birth to Kiosk
To prevent underaged from checking in without adults.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Summary of the reservation
To follow LQA standards, it is required to show the summery of reservation with following information:
- arrival and departure dates
- amount of nights
- rates
- category of the room
18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
ability to find a guest profile when looking for their second last name
ability to find a guest profile when looking for their second last name
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Create Bookings on Kiosk (Walk-ins)
Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.
52 votes -
8 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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External document scanner
To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.
9 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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