Store and pull reports for guest allergies
We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks and result in negative feedback and potential revenue loss.
Nora Tesch
shared this idea
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Ellemiek Saffarian
commented
The guest profile has a field for dietary requirements. This will show up in MEWS POS, but for properties that don't use MEWS POS this info is not shown anywhere ( only in the guest profile, but there isn't even a notification that it's filled out). It would be very useful for our conference centre kitchen, if there would be a report that shows the dietary requirements for a specific group/reservation, so for example our cooks know how many vegetarians are in a specific group, and they can pull this info from MEWS, instead of the back office having to provide that information every time.
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John Olsen
commented
We have an urgent need to make the guest able to tell us if they have any allergies or special needs within the booking situation. Even more important is to get this information to the restaurant and kitchen via reports .
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Leif Penning
commented
Hi Nora,
as a hack until Mews provides a list.
You can use the housekeeping list with guest- or reservation notifications. Very annoying because of the layout, but you get the necessary information including a poorly designed printout :-P
Better than nothing.Best regards
Leif