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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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254 results found

  1. 24 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  2. 23 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  3. 5 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Idea is released! Just contact our support and they will be happy to help out! Hope to hear from all of you very soon. :)

  4. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    18 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  5. 11 votes

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    released  ·  Allison Chihak responded

    Accounting categories can now be deleted.

    Have you needed to use this yet and do you have any feedback?

  6. 16 votes

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    0 comments  ·  Other  ·  Admin →
  7. 7 votes

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  8. If a payment fails when trying to settle a guest bill, it can create problems for your staff as they might have to chase that guest for a successful payment. Therefore, automating tasks for failed settlements could help streamline this process and collect payments as soon as possible.

    For example: In case of manual settlement, a task could be created to collect payment from the guest at the time of your settlement trigger. In case of a failed automatic settlement, a task could be created to collect payment from the guest at the time of your settlement trigger.

    13 votes

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  9. On chain and hotel level

    13 votes

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  10. 13 votes

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  11. "Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."

    12 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  12. Some countries are not able to properly price and account VAT for long stays, especially when the long stay is changed from the original reservation above or below the certain amount of days. At billing, Mews should properly calculate the discount based on the length of stay (e.g. discount is for every day of a stay longer than 28 days; no discount for a stay of less than 29 days), adjusting the overall price to be paid by the guest, based on any discount.

    12 votes

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  13. "For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."

    5 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  14. When you search for reservations has to be clear which one is the current one.

    10 votes

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    1 comment  ·  Other  ·  Admin →
  15. 8 votes

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  16. 7 votes

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  17. 7 votes

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    1 comment  ·  Other  ·  Admin →
  18. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  19. 6 votes

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  20. 6 votes

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