Settings and activity
3 results found
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339 votes
Hey community!
I'm happy to announce that this feature is something we'll be looking into throughout 2025 👏
If you're interested in talking to us about this functionality and what you expect from it, please, use this community link and send me a direct message. We'll plan out when to talk about the initiative in detail and what will be the timeframe 🎉
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15 votes
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Mehmet Tetikel
commented
The system-based check-in via the kiosk is one of the most crucial aspects for our hotels to optimize arrivals and ensure guest satisfaction. Unfortunately, the restriction regarding "unchecked" rooms is currently a hindrance, as it prevents early check-ins from being processed.
There are two key reasons why it is extremely important for us to fully utilize the highly beneficial MEWS Kiosk:
A) The check-in process is handled properly and efficiently.
B) The guest's signature for the legally required registration form is obtained.We kindly request the urgent implementation of this matter.
Thank you for your support.
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11 votes
An error occurred while saving the comment Mehmet Tetikel
commented
We have many elderly guests who do not have their own email address, as well as couples who share the same email address. This often leads to problems, discussions, and delays during check-in.
The check-in via kiosk is therefore extremely important for us to ensure that:
A) The check-in process is handled properly and efficiently, and
B) The guest's signature for the legally required registration form is obtained.We kindly ask for the urgent implementation of this matter.
Mehmet Tetikel
supported this idea
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Here are two important, connected points:
Check-out time must be final
As soon as a second reservation is created for the guest, the system should adjust the check-out date accordingly without requiring the guest to be checked out and then checked in again.
Otherwise, this causes issues with arrival and departure control, and it is also problematic for housekeeping, as the guest would incorrectly appear as departed.
Multiple rates must be possible
The system should allow different rates to be recorded within a single reservation so that, for example, a tour operator rate and a standard rate can be applied in one booking.