240 results found

1. Amazon Pay

   Hey, it should be possible to pay with Amazon Pay during the guest journey. Lots of customers are using Amazon Pay and it would be beneficial to customers & hotels.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

2. Block prepaid billing from being able to be charged on credit card guest

   If to be charged on a virtual credit card (for example Expedia) this however should be possible of course, but not on a physical credit card of the guest.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

3. Bill items showing number of items - turn off of bill as package products

   Hi
   When we have rates that consist of package items, such as our bed and breakfast rates it is confusing for the customer, that the bills shows a section called BILL ITEMNS (X ITEMS). Where the X is the amount of products added to the bill. But since these product are hidden, the number of items does not correspond with what the customer (in their mind) have purchased.
   Would be great to be able to turn of the ITEM count or have it refer to posting itemns, rather than number of products.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

4. Uitstraling factuur

   Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

5. Obtain payment files from PSP to allocate payments

   Obtain payment files from PSP to allocate payments

   Why:
   We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.

   https://stripe.com/docs/api

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

6. automatisation des paiements du solde d'une réservation

   Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

   Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

   Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour lui demander de regler le solde du séjour.

   cela éviterait d'avoir à faire ce suivi manuellement.

   Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

   Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

   Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

7. Add field for CVV-code

   Hi,
   More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. payment verification status

   We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
   we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
   any reason why this has changed?

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Google and Apple pay accounting categories

   In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.

   Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
   Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
   The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
   We received questions from our auditors, and this is an incorrect way of working.

   In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.

   Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
   Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
   The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
   We received questions from our auditors, and this is… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. EV charging POS

    I wonder do you have a solution or POS for electric vehicles charging?
    This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
    So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. Payment method Payconiq

    Hi,
    in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.

    Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.

    Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Pre-authorization Credit Card Auto-Cancel (Release) Upon Departure

    Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.

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    idea to upvote  ·  AdminJovana Anicic (Admin, MEWS) responded

    Hi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.

    
    

    However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.

    
    

    Sincerely,

    Mews Team

13. "payment report"

    Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Insert a QR code in footer of bill

    At present in footer of all our bills we thank the guest and have also inserted bank account details for payment. This is used to be able to send invoices to companies and not have to write separately in e-mail. They can do copy and paste in their banking programs.
    Starting 2021, more and more the new European QR code with all payment information will be used. Is it possible to
    1. have an automated QR code be generated with all necessary information
    2. have this QR code printed on invoice in footer
    Thank you

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Preauthorization Page: Make the Stay C/O Date Visible

    When a user is attempting to take a manual preauthorization, it would be useful to see the checkout date on the preauth page - this is a pertinent detail that can help the user decide the amount of the preauth (in the absence of automation).

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16. Restore "Canceled" Scheduled Payments

    It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.

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17. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque de ventilation claire des différentes taxes :
    Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

    Améliorations souhaitées :

    ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

    ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

    ✅ Gestion avancée des types de taxes :

    Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

    Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

    Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

    ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

    🎯 Objectif :
    Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

    💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

    Current Issues:

    Limited tax visibility on invoices:
    At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

    Inability to configure tax-inclusive prices properly:
    There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

    Lack of clear tax breakdown:
    In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

    Suggested Improvements:

    ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

    ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

    ✅ Advanced multi-tax configuration options:

    Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

    Apply different tax rules based on product category (accommodation, meals, activities, etc.);

    Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

    ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

    🎯 Goal:
    Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque… more

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18. optional booking payment collection

    We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement

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19. Forbrugsforening payment method Denmark

    We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
    Denmark

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20. Differentiate reservations based on payment method, not only by rate group

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate reservations by payment method in order to resolve this issue and prevent potential problems such as missed payments, double charges, or causing confusion for the guest.

    As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.

    Our request is to be able to differentiate… more

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