75 results found
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Payments Operator
Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.
2 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. We have been unable to replicate the behaviour mentioned for future payments and the past payments is important to ensure the guest's balance is resolved. Thank you for sharing your suggestions. -
Include the guest address in the self check in for Operator
Posiblity to include home adress when the guest checks in themselves in the operator
6 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
17 votes
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Allocate the reservation to another room automatically if the room is not inspected
When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.
16 votes -
QR Code scanner
Customers already receive confirmation and online c-in emails.
There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.3 votesHello,
please, let me inform you that the QR code scanner is already available in our kiosk. It is on the Find your reservation screen – see the attached screenshot.
Best regards,
Martin Kucera
Product manager
Mews.com -
Add date of birth to Kiosk
To prevent underaged from checking in without adults.
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Summary of the reservation
To follow LQA standards, it is required to show the summery of reservation with following information:
- arrival and departure dates
- amount of nights
- rates
- category of the room
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
ability to find a guest profile when looking for their second last name
ability to find a guest profile when looking for their second last name
6 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions. -
Facilitating check in
The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
-credit card scanning
-French identity card scanning
-electronic signature18 votesHello,
we are happy to announce that the check-in on the kiosk is now possible. Your guests can check in and pay immediately via Mews terminals without stopping at the reception. One step closer towards the contact-free experience!
To learn more about Mews Terminals, please, navigate to https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product manager
Mews.com -
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Create Bookings on Kiosk (Walk-ins)
Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.
44 votes -
Allowing a screensaver mode with different pictures
If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!
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External document scanner
To fasten the process of scanning data from guests documents, it would be great to have a professional device connected to the tablet, so the scanning is fast and reliable.
9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
Show the amount of the open balance in Operator
Our front desk uses Operator when it's busy. It would be great if we don't need to double-check the open balance on the computer
17 votes -
Operator Payment Terminal Integration
Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
With a payment terminal integration 100% of our guest can make use of the self check-in30 votesHello, the integration of terminals and Mews Operator has just been delivered and you can start ordering it now. To learn more details about the solution, pricing etc., please, visit https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product Manger
Mews.com -
Custom agreement with property rules
Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.
We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.
We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.
17 votesHello from the Mews product team. We are pleased to confirm that this change was previously released as part of the 'house rules' capability in the Kiosk.
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Arrival list - Operator
In the checking process enter both guest name and confirmation number is not handy:
What about a list of awaiting arrival like in commander ?15 votesWe have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews
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Bigger screen
The aim is to use bigger device (with bigger screen), so it is visible in the lobby and also it increases the user experience.
4 votes -
Find reservations by LoyaltyCode
The hotel has integration with a loyalty program. It would be useful, if the reservation could be found by the loyalty number.
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
23 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!
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