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'Handling of payers excluded of VAT' has been merged into this idea

Global and Regional Needs: Taxes

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Tax Exempt Guests

Some guests have valid government documents which exempt them from paying any lodging taxes, etc. (VAT etc). There should be some checkbox that allows for the room rate to stay fixed but no taxes to be posted as liabilities.

There should be a separate report of such reservations per month as well.

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Ambrish Patel shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • AdminKarine Thibeault (Admin, Mews Systems) commented  ·   ·  Report

    This functionality is to create a tax exempt on the bill after the items was charged. This functionality is used often in first nation hotel. They have access to tax exempt number that they can show to the Hotel. Those exemption is apply on very specific circonstance, per example the hotel is located in a first nation territory. This option is interesting reducing the number of products create to be able to support the tax exempt.

    I have a reservation for mr Smith
    This customer show is exemption number to the front desk upon check out
    I press on my exemption button and select products and rates and confirm
    The original transaction are reversed
    The need transaction are insert without taxe

  • Aaron Jones commented  ·   ·  Report

    Some guests have valid government documents which exempt them from paying any lodging taxes, etc. (VAT etc). There should be some checkbox that allows for the room rate to stay fixed but no taxes to be posted as liabilities. Tax Exempt reason should be collected and added to reservation

    There should be a separate report of such reservations per month as well.

    https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/40145608-tax-exempt-guests

  • Robert Smit commented  ·   ·  Report

    This is a necessary feature for US properties where tax exempt rates for government employees and contractors on business can be easily done without manually posting of adjustments by the front desk. These rates should be derived from a base rate so they can be revenue managed like other rates.

  • Jodi Lovie commented  ·   ·  Report

    This is a much needed feature that is missing from Mews.