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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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79 results found

  1. Check in and create keys

    Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.

    If…

    31 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  srna.begovic@mewssystems.com responded

    This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.

  2. Consider the other categories overbooking before sending availability

    Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.

    34 votes
    4 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    This idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!

  3. Add a field for disabilities

    I recommend adding a field to the customer profile or reservation about disabilities. For example, someone in a wheelchair that cannot use the top bunk. Personally, I would like to let the hotel know that I am deaf.

    6 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,


    It is currently possible to add the customer classification "Disabled person" in the customer internals section of a guests profile

      

  4. Integration of 3M software

    Support integration of 3M software (IDscan.net) for scanning passports and IDs quickly.

    8 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  5. Calendar with shown restrictions

    For better usage of managing and deleting of restrictions there would be great to have a calendar which can display there restrictions and enable to manage them.

    CZ Original:
    Ke snadnému nastavování a rušení retrikcí je nutné implementovat kalendář s uvedením hodnot nastavených restrikcí k manuální aktuální úpravě.

    7 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please visit our user guide for more information.

  6. Admin to be able to view and modify all tasks

    Admin to be able to view and modify all tasks for all other users

    9 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  Anonymous responded

    All users on Mews can view and modify tasks of all the other users. This means that Admins can do the same with their users.  Please see our user guide for instructions. 

  7. also print empty registration cards

    10 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for the feedback.

    We are very happy to inform you that it is possible to print empty registration cards.

    The feature can be set up from your registration card configuration settings. Under the “Options” menu, select “Print based on person count”. When this setting is enabled, you will be able to print an additional blank registration card for all reservations where companion details have not yet been completed.

    Should you have and questions, or additional feedback, please let us know in the comments section below.

    Kind regards,
    Aldair

  8. Add field in reservation screen to add booking reference no.

    Currently the only area to add a booking reference (OTA or other) is in the notes field. This should be a field within the reservation screen that can then be used to locate a reservation.
    This is especially important where multiple reservations are received on the one booking file but are for a different party within that reservation..maybe with same surname but different dates of stay.
    It is also helpful if reconciling commission statements etc

    9 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Now we automatically add channel reference number to reservations. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  9. Highlight or post a result of in-house guest on top of search bar

    When searching for a guest in the search bar, it would be nice if the guest with that name that is already in house would appear on top, instead of scrolling through the list to find the guest that is in front of you.

    14 votes
    0 comments  ·  Other  ·  Admin →

  10. Send messages from Mews Commander app

    At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.

    17 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Martin Kucera, Product Manager responded

    Hello,

    we are happy to announce that the internal messaging functionality has been released in the Mews Commander app.

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  11. Stop spamming me about new features

    Please stop spamming me about new features. Feature request: "Make an option in the settings of the user to opt out of these messages."

    7 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Dear Team,
    Sorry to hear that you find it overwhelming when we update you about the features we are working on.
    We have improved the workflow, and now you’ll not receive pop-up messages but rather you have a small icon in the PMS – where with a click of a button you can review all the updates. Thank you for the feedback once again!

  12. arrival list

    arrival report by alphabetic order

    12 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.

    In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.

    If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.

    Kind regards,
    Aldair

  13. Display restriction detail in reservation screen

    Make possibility that the stuff at your hotel see restriction detail in the reservation screen

    16 votes
    1 comment  ·  Other  ·  Admin →

  14. Improve email reliability so not perceived as spam

    Could be solved by white listing the from address for Mews emails

    33 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Hello from the Product Team :)

    Profile creation email that is sent out to your guests has improved!

    Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!

  15. Search Bar in the Left Panel - to jump to the right section within Commander

    It could be useful to have a search bar within the left panel, so that we can jump to the right section directly, instead of clicking through the various path to get somewhere specific.
    (Sorry if that’s something you already considered)

    6 votes
    0 comments  ·  Other  ·  Admin →

  16. Improve account creation email

    17 votes
    released  ·  0 comments  ·  Other  ·  Admin →

  17. Split Reservation State and Operational state

    5 votes
    0 comments  ·  Other  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.

    You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.

    For more information or assistance please contact our customer care team.

    Kind regards,
    Aldair

  18. In the new reservation module a total price instead of the average price

    in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.

    5 votes
    released  ·  0 comments  ·  Other  ·  Admin →

  19. Display restrictions in calendar

    8 votes
    1 comment  ·  Other  ·  Admin →

  20. Online Checkout

    To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    38 votes
    1 comment  ·  Other  ·  Admin →
    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

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