518 results found
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room number on reservation overview report and guest dashboard
would it be possible to make the room number guests are allocated to or have stayed in more prominent on the overview and dashboard.
also, it is very annoying you are not able to see the full name. perhaps move the three icons on the right corner further down?
thanks3 votesHi Simon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Creating Notes in Tasks
When a note is created in a Reservation there are times that a corresponding Task must be created based upon the notes. These are currently two separate functions.
Example:
Note: Wedding Package
Task: Wedding Package, deliver chilled Champagne, cheese and crackers by 4pm, 6/21/21.It would be great if the Note section you had an option to create a corresponding task at the same time. Thereby insuring a specific note is not missed as a Task.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add a product
When you add a product on the reservation screen, it would be nice to be able to select what date you want it for instead of being put for the all stay and after have to cancel the date you don't want it
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Have the "Tasks" doughnut also display "Future" tasks!
It makes sense to be able to see not only imminent (Pending) or past-date (Missed) tasks but also upcoming (Future) tasks on the main page ("Tasks" doughnut) - without having to go into the report every single time.
The current state of affairs makes it often necessary to remind staffers of upcoming tasks outside of that section (or outside of MEWS e.g. emails, sticky-notes et al.), which does not make for a stellar user experience.
15 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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aperçu des réservations (Reservation overview)
L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!
The "Reservation overview" screen shows arrivals starting with first names and not last names. It would be easier to have the names of the clients IN FULL, even without the first name!
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Tasks for reservation status updates from optional to confirmed
Guests have the opportunity to change the reservation status from optional to confirmed in Mews guest services portal (former Navigator). It would be great if a task could be triggered to notify staff in the hotel that a reservation status change has occured.
9 votes -
Record multiple travel agencies for improved origin segmentation
When we receive bookings from destination management companies, the original source of the bookings often come from travel agents before they are sent to a destination mangement company and finally the PMS. In Mews, we are only able to view a single travel agency which means that we can only see the name of the destination management company; we are not able to see the name of the travel agencies that made the original bookings.
We would like our sales and marketing teams to have insights on the travel agencies that are making reservations.
2 votes -
add the payment in the POS MEWS
add the payment in the POS MEWS so that we can invoice a product and charge the customer directly (for the bar, the restaurant...).
Can also be used with the TPE MEWS for direct billing.5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Access to the reservation in the Mews Commander Mobile application
When you use 'Messages' in the Mews Commander app from your phone, it would be useful to go directly to the reservation as you can do when you work for a computer. Thank you team
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show tasks "assigned to me"
As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.
2 votes -
Create tasks from the messaging screen
As a reservations agent I often receive requests via chat for extra products, services or items to be added to a room prior to a guests arrival, for example extra pillows. I would like to be able to create tasks for the correct department when a request has been made.
3 votes -
travel agents set up
Would it not be easier to be able to set up a new travel agents without having to create a new company first.
also, the routing rules should be part of the company and travel agent set up and not another unrelated action.
this is causing way too much work and should be able to be simplified6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Early check-ins and late checkouts charged automatically
Currently when a guest arrives early or leaves late, the hotels decide whether to charge such a guest extra money for the additional time spent in the room. Most properties set up special products for early CI / late CO. These products can be then posted to the bill by the receptionist. This, however, requires additional manual work.
Early check-ins and late checkouts might be charged automatically.
The automation could be potentially built through new product rules - if a guest spends extra time in the room thanks to early CI / late CO, specific products would be posted to…
3 votesThis idea has been updated and set it as one to be upvoted by the Mews Community.
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It would be great to have a button to check-in the customer while we are on the bill windows
I ask for payment at the arrival, once the client has paid I have to close several windows to get to the check-in button. That would be great to have this button just after closing a bill.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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chat
Message visibility
Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.
In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.20 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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After Upgrade no more automatic change of rooms from Mews after extentions
After the last upgrade of mews. It is not possible to extend an upgraded person in the upgraded category as Mews moves the booking to the originally booked room (regardless if blocked or not )
8 votes -
stop locking inhouse reservations
When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.
Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the…
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your s
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Mews PMS Messages (Chat) go to all persons to receive messages, can we change?
If you have been off for a few days, when you log in you receive all past messages which is annoying. Would it be possible to only receive message sent/received for the day you log in versus past history of messages?
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Délogement
Pouvoir attribuer 2 chambres différentes pour un même séjour lorsque le client doit déloger et donc ne pas faire 2 réservations avec un Check out et un Check in!
1 vote -
Show reservation details in tasks overview
Allow users to view the name and reservation number for tasks attached to reservations.
2 votes
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