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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. you have recently amended the accounting configuration for the invoices so that company name and bank account, iban and bic are able to be filled in and display. however, in the UK / Channel Islands we also have a sort code which is vital information for payments made. could this please be added as otherwise this configuration is a bit pointless for us

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. The Manager Report ran by Accounting category adds up inventory from different spaces. But when we create a Stay space and a Day Use space, it multiplies our inventory, although it's linked to the same exact rooms. Therefore, occupancy is always incorrect. For example, my property has 24 rooms, but because I linked each room to both Stay and Day Use, the report states 48 rooms and occupancy is incorrect. The system should understand that because it's linked to the same rooms, it should not multiply inventory.
    Thanks!

    5 votes

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  3. Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    2 votes

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  4. Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. It would be nice if the detailed invoice/bill also has a total amount per Package. especially when you have several bookings on 1 invoice.

    Several travel agency's require this for their accounting. now we need to do this all manually.

    1 vote

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  6. We would like to have the possibility to edit the PDF, like adding fields such as "booking number", " group name" and so on.

    1 vote

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  7. Being able to hide invoice counters instead of deleting them

    1 vote

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  8. This means that guests who book through third parties who supply a VCC with commission deducted can get their formal document from the hotel if requested.

    7 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. 1 vote

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  10. It will be great if you could post and close a partial settlement for a debtor. That means that you can deduct automatically this payment and eventually issue invoice again in debtor.

    19 votes

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    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be great if you could set mews to round all prices to the nearest euro (so no digits after the comma).

    32 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. There should be another template called " Receivable invoice" sent when invoice is issued that invites the recipient to pay via bank transfer.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. I would like to see where a company or travel agent profile is attached to a reservation, however the assigned billing company is a third party agent/TMC that is not the main company or travel agent to the booking but have the company / agent profile linked to the reservation also print onto the guest bill header details

    5 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. 1 vote

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  15. When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.

    These sections should have subtotals for easy calculation and review.

    For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.

    This wastes their time, and mine.

    1 vote

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  16. Increase the current limit of accounting categories to have a greater level of granularity in the accounting report

    3 votes

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  17. Should it be possible to improve the control on the EXPIRE DATE.
    When guest enter the CREDIT CARD datas, he needs to enter EXPIRY Date.
    If date enter later then 'Today', or even later then EFFECTYIVE expiry date, system will accept it, and guest receive a message that card should not be accepted. But he cannot change it. Later, when guest wants to leave, or even wants to use 'Online C/O', the system will not accept the payement, because of wrong 'Expiring date' of CC.
    In that case, he have to make a Manual payement at C/O desk, or enter…

    2 votes

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  18. Manage payments received as sales ledgers so they can reconcile all credit cards received (external payments).

    1 vote

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  19. Currently we have a limit on the quota of the bills for 3000 items. Anything beyond that, the bill will not be closed and the profile will not be able to get checked-out. It is due to the reason that the overloaded amount of items can potentially cause the degraged preformance of the system.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It would be useful if you could also activate or deactivate the "Includes detailed invoice items" option for a bookable service when creating an invoice, without having to jump into the depths of the financial settings.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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