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  1. 2 votes
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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!
    Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.

    Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.

    They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.

    We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.

    At the moment I suggest…

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  2. 23 votes
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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  ·