213 results found
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Improvements in Automatic Settlement Policies
We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…
10 votes -
split a payment
Hello all,
I`d love to have an option to split a payment.
For example if a guest has an invoice for room and breakfast and needs those items on different bills.
Currently you can only do a refund and charge again or enable manual payments.
As manual payments are quite prone to errors we rather do not want to rely on them7 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
5 votes -
Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
25 votes -
Refund On Interac / Debit Card
In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.
12 votes -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
17 votes -
Restrict credit card refunds/payments to be invoiced
It should not be possible to invoice payment lines in billing.
Credit Card payments and refunds can be invoiced atm, but that should not be possible.4 votes -
preuthorization links
enabling links for preauthorization (not only for CC charge)
5 votes -
Support Visa and Mastercard Debit in Mews
Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.
8 votes -
Make VIPPS Mobilepay an integrated payment solution.
https://vippsmobilepay.com/da-dk.
This is pretty much the standard in Scandinavia.
3 votes -
deposit
I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.So would be great if i can either just split a payment or…
4 votes -
Redsys payment gateaway integration
We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.
6 votes -
Daily Credit Card Batching by Business Day
T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.
7 votes -
American Express (AMEX) Direct integration
Enable Mews Payments to connect directly to American Express network.
Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.
3 votes -
External ID from Munu visible in UI
The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?
2 votes -
Postfinance - Payment Method - Switzerland
Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.
3 votes -
Real-Time Currency Conversion
At the Point of Sale or Via Billing or Payment Screen: When you make a purchase in a foreign country, the payment should offer visible conversions of the transaction amount before the user posts it - especially for cash transactions.
Real-Time Conversion: The conversion happens instantly, showing you the amount in both the local currency and your home currency.
1 vote -
send proforma bill automatically 1 day before departure
I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.
2 votes -
Change the price of a room even after due date
We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.
1 vote -
Option to have notification triggered when processing external payment
Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.
1 vote
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