Chargeback report/overview improvements
For the chargeback report:
- Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
- Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
- Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
10
votes
Femke van der Meer
shared this idea
Hi, happy to hear how many of you'll benefit from this one, def something that we thought of improving! Feel free to share this request with your colleagues to upvote!
-
Dorothy Roland
commented
Additionally, please include an alert system attached to push notifications or task notifications that can be actioned in real-time by the Admins. At least they can be made aware right away once a chargeback has been issued, won, or lost.
Currently, the email often attached is the top admin but not necessarily the operational Admin onsite.