38 results found
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17 votes
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Allocate the reservation to another room automatically if the room is not inspected
When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.
16 votes -
QR Code scanner
Customers already receive confirmation and online c-in emails.
There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.3 votesHello,
please, let me inform you that the QR code scanner is already available in our kiosk. It is on the Find your reservation screen – see the attached screenshot.
Best regards,
Martin Kucera
Product manager
Mews.com -
Facilitating check in
The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
-credit card scanning
-French identity card scanning
-electronic signature18 votesHello,
we are happy to announce that the check-in on the kiosk is now possible. Your guests can check in and pay immediately via Mews terminals without stopping at the reception. One step closer towards the contact-free experience!
To learn more about Mews Terminals, please, navigate to https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product manager
Mews.com -
Allowing a screensaver mode with different pictures
If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!
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Operator Payment Terminal Integration
Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
With a payment terminal integration 100% of our guest can make use of the self check-in30 votesHello, the integration of terminals and Mews Operator has just been delivered and you can start ordering it now. To learn more details about the solution, pricing etc., please, visit https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product Manger
Mews.com -
Custom agreement with property rules
Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.
We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.
We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.
17 votesHello from the Mews product team. We are pleased to confirm that this change was previously released as part of the 'house rules' capability in the Kiosk.
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Arrival list - Operator
In the checking process enter both guest name and confirmation number is not handy:
What about a list of awaiting arrival like in commander ?15 votesWe have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews
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Bigger screen
The aim is to use bigger device (with bigger screen), so it is visible in the lobby and also it increases the user experience.
4 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released as the Kiosk was redesigned and works in most tablets out there.
Thank you again for sharing your idea!
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23 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!
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Kiosk generic welcome message not suitable for gendered languages
As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.
20 votesHello from the Mews product team.
We are pleased to let you know that we have made changes to address the feedback shared where the Kiosk welcome message did not appropriately handle masculine and feminine hotel names in some languages.
Thank you again for sharing this feedback!
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Security for key creation
At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.
7 votesThank you for the suggestion. The Kiosk now requires a guest to enter their last name and confirmation number if they are re-creating keys for an already checked in reservation.
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Prevent that specific guests with unbalanced bills are not able to check in at Operator kiosks
For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.
7 votesHello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue. -
Add a field "Document Issued By" in Operator
As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)
5 votesThis field has been introduced in Operator!
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operator without lock screen
usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)
6 votesOperator can be used this way when selecting Co-Operator mode.
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13 votes
Hello,
thank all of you for picking up this topic – this feature has been released two weeks ago.
You can find this option in Settings > Stay > Operator configurations and “Options” section.
If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.
We are looking forward see your feedback on this and see, how we can improve this next time.
Do you miss something? Submit new ideas or reach your AM to share your feedback.
Jakub
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Mews Operator: All LEs
As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.
11 votes -
Install Mews Operator without keycutters
Many properties have chosen not to implement key encoders as part of their operations. However, as Mews Operator was created with the intention of complete self-service, key encoder details were required as part of the configuration. Now, Mews Operator no longer requires this as part of setup, meaning that any property can now implement Operator kiosks, with or without key encoders.
5 votes
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