Settings and activity

845 results found

1. Ask for consent in payment request to use CC details for future payments

   7 votes

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   idea to upvote  ·  0 comments  ·  Mews Payments » Operations  ·  Delete…  ·  Admin →
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   Linda Ohlson supported this idea  ·  February 26, 2021

2. ClearPay & Klarna pay options for guests

   25 votes

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   3 comments  ·  Mews Payments » Payment Methods  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminJovana Anicic (Admin, Mews Systems) responded

   Hello team,

   Thank you for your idea!

   Moving the idea to be upvoted by others, who’s else interested in Klarna & ClearPay? :)

   Linda Ohlson supported this idea  ·  February 26, 2021

3. Keep the old billing screen or at least improve the new one

   13 votes

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   1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Delete…  ·  Admin →
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   unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello,

   Thank you for your feedback and comments.

   The new billing screen was introduced in order to give you a simplistic overview of all your bills in one place. Allowing for a more efficient overview for larger reservation groups.

   Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new billing screen supports both groups and individual bills. The screen now works at speed and allows you to see more and do more as you scale.

   Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

   Unpaid items / Deposits

   The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, as “Unpaid items/ Deposits” in the new billing screen.

   “Unpaid items/ Deposits” are a placeholder for the left hand side, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. As the old billing screen has been retired, we will soon look to remove the concept of “Unpaid items/ Deposits” items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled. Don’t worry though, it will be a few months before we make this move.

   Many users such as yourselves have been leveraging the billing section on the left side of the old billing screen in order to help you with sorting and identifying unpaid items especially on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter.

   In order to aid you with this we recently released the ability to adit bill titles. Editable bill title provide you with much more flexibility when it comes to managing bills in different situations including keeping track of the bills you need to take action on and help you with smoother handovers. You can rename the bills as many times as you’d like and you can view the names of custom bills when you are moving bills between profiles.

   Due to the older technology powered the old billing screen, we were very limited in the functionalities and the features we could add eventually hit a point where we would be unable to improve your billing experience. We were therefore unable to create a mix of both billing screens.

   The billing screen is the most used part of the PMS, and we understand that getting used to the new workflows can take sometime. However, we encourage you and your teams to learn more about the new billing screen using our guides and video resources in the Mews University. You can find a link to the guides below:

   https://help.mews.com/en/collections/2423270-accounting-payments#manage-bills-invoices

   We’ve found that after the learning curve teams much prefer the new billing workflows as well as the features that we are slowly rolling out on the new billing screen. We also encourage you to keep an eye on our release notes page for more updates.

   Thank you for sharing your feedback with us, we encourage you to share any questions that you may have about the new billing screen with our customer care team.

   Hello,

   Thank you for your feedback and comments.

   The new billing screen was introduced in order to give you a simplistic overview of all your bills in one place. Allowing for a more efficient overview for larger reservation groups.

   Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

   We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new billing screen supports both groups and individual bills. The screen now works at speed and allows you to see more and do more as you scale.

   Below, we’ll explore just a few of the new… more

   Linda Ohlson supported this idea  ·  February 26, 2021

4. Verification (3DS) email

   6 votes

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   1 comment  ·  Mews Guest Journey » Guest portal  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminJovana Anicic (Admin, Mews Systems) responded

   Hi all, currently this email is not customizable. Would you maybe benefit from:

   1. Email being customizable
   2. Email to change the wording
   3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt

   If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!

   Thanks,
   Product team

   Linda Ohlson supported this idea  ·  February 26, 2021

5. Make the line between bills thicker and/or more pronounced. It could be so much more clear which bill is which.

   5 votes

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   0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team.

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Linda Ohlson supported this idea  ·  February 22, 2021

6. Restriction by Segment

   21 votes

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   0 comments  ·  Mews Operations (PMS) » Rate Management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Anonymous responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

   Linda Ohlson supported this idea  ·  February 22, 2021

7. multi item posting

   2 votes

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   unlikely  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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   Linda Ohlson supported this idea  ·  February 22, 2021

8. Customizable space status colors

   16 votes

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   3 comments  ·  Mews Operations (PMS) » Timeline  ·  Delete…  ·  Admin →
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   unlikely  ·  AdminJosef Lapka (Admin, Mews Systems) responded

   Hello from the Mews product team.

   Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.

   We at Mews follow strict design guidelines and principles and customising the colours on the timeline is currently not something we will be working on. We constantly review our design choices and will keep usability and accessibility very close in our decision making process.

   Thank you for sharing your suggestions.

   Linda Ohlson supported this idea  ·  February 22, 2021

9. Red Line

   419 votes

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   9 comments  ·  Mews Operations (PMS) » Timeline  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

   Thank you for the feedback, your idea has been opened for votes by the Mews community.

   An error occurred while saving the comment
   Linda Ohlson commented  ·  February 09, 2021  ·  Edit…  ·  Delete…

   What is the update on this one, this seems to most voted feature. Overall it would also very handy to create reservations directly from the timeline. It would save a lot of time, not needing to find empty and and suitable space again.

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   Linda Ohlson supported this idea  ·  December 09, 2020
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   Linda Ohlson commented  ·  July 10, 2020  ·  Edit…  ·  Delete…

   Please show the red line only when overbooking is covering the date range on the desktop. Our front desk likes to use the timeline to get the best overview of current day for check ins/outs but now the redlines are disturbing it badly.

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   Linda Ohlson commented  ·  June 25, 2020  ·  Edit…  ·  Delete…

   Totally agreed, please find an alternative solution to handle overbookings. As it's not very practical when the red line is visible all the time even though the overbooking is a one year ahead.

   Save Submitting...

10. Undo booking cancellation

    821 votes

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    53 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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    released  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded

    Hi Everyone,

    
    

    Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 

    
    

    *Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 

    
    

    More information can be found in this release note. 

    
    

    To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 

    
    

    Warmest regards,

    Nienke 

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    Linda Ohlson commented  ·  February 09, 2021  ·  Edit…  ·  Delete…

    Yes! Please make our life easier.

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    Linda Ohlson commented  ·  May 08, 2020  ·  Edit…  ·  Delete…

    Please add this function as well as allow to change the status of the reservation back to optional one one confirmed.

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    Linda Ohlson supported this idea  ·  March 07, 2020

11. task filters disappear

    2 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Simone,

    The issue you have reported was resolved as of May 13th 2021.

    Should you encounter the issue again. Please do let us know.

    Linda Ohlson supported this idea  ·  February 08, 2021

12. Restrict the access to base rate

    3 votes

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    
    

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Linda Ohlson supported this idea  ·  February 08, 2021

13. Have the option to automatically create a task when a voucher is used for booking via the MEWS booking engine (Distributor)

    5 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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    Linda Ohlson supported this idea  ·  February 08, 2021

14. Attach photos to tasks

    57 votes

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    idea to upvote  ·  7 comments  ·  Mews Operations (PMS) » Housekeeping  ·  Delete…  ·  Admin →
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    Linda Ohlson supported this idea  ·  February 05, 2021

15. Ad a note on a credit nota

    2 votes

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    0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

    Linda Ohlson supported this idea  ·  January 22, 2021

16. Equality of company and guest profiles

    5 votes

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    0 comments  ·  Mews Operations (PMS) » Guest data  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Linda Ohlson supported this idea  ·  January 22, 2021

17. Moving invoice created to PM on new billing screen

    5 votes

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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hi Simone,

    Thank you for bringing this to our attention, we will look into resolving this extra step for the new billing screen.

    Linda Ohlson supported this idea  ·  January 22, 2021

18. creating PayMaster account from a Company

    4 votes

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    0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.

    Linda Ohlson supported this idea  ·  January 22, 2021

19. Updating Voucher

    12 votes

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    3 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Linda Ohlson supported this idea  ·  January 22, 2021

20. when merging profiles, could notes from both profiles be kept

    13 votes

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    0 comments  ·  Mews Operations (PMS) » Other  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Linda Ohlson supported this idea  ·  January 22, 2021