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  1. 69 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  2. 20 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team.


    We are pleased to let you know that we have made changes to address the feedback shared where the Kiosk welcome message did not appropriately handle masculine and feminine hotel names in some languages.


    Thank you again for sharing this feedback!

    kimberly rooijakkers supported this idea  · 
  3. 114 votes

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    on the roadmap  ·  16 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  4. 17 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  5. 70 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

    kimberly rooijakkers supported this idea  · 
  6. 11 votes

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    3 comments  ·  Mews Guest Journey » Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  7. 73 votes

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    20 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello Mewsers,

    We are very happy to inform you that we provide the following reservation states:

    Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.

    Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.

    If you would like to know more about the states mentioned above, please contact our customer care team.

    We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.

    Kind regards,
    Aldair

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    kimberly rooijakkers commented  · 

    We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!

    kimberly rooijakkers supported this idea  · 
  8. 21 votes

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    2 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers commented  · 

    Guests expect an immediate response, it seems. Would be good to have a response after office hours to notify them that we will respond within a certain time.

    kimberly rooijakkers supported this idea  · 
  9. 16 votes

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    idea to upvote  ·  4 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers commented  · 

    Would be great if the hotel can initiate the communication, rather than only the guest

    kimberly rooijakkers supported this idea  · 
  10. 171 votes

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    21 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

    kimberly rooijakkers supported this idea  · 
  11. 83 votes

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    3 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  12. 15 votes

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    1 comment  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
  13. 3 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

    kimberly rooijakkers shared this idea  · 
  14. 53 votes

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    idea to upvote  ·  1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    kimberly rooijakkers supported this idea  · 
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