Settings and activity

30 results found

1. Split charges on bill

   510 votes

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   idea to upvote  ·  54 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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   Gwenny commented  ·  Aug 12, 2021  ·  Edit…  ·  Delete…

   PLEASE create this feature ! Every other PMS system has it !!!

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   Gwenny supported this idea  ·  Aug 12, 2021

2. Consumption date on product rules

   56 votes

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   9 comments  ·  Reservation management » Operations  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

   Gwenny supported this idea  ·  Aug 12, 2021

3. Make a product available just to specific type of room

   124 votes

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   idea to upvote  ·  4 comments  ·  Mews Booking Engine  ·  Delete…  ·  Admin →
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   Gwenny supported this idea  ·  Mar 24, 2021

4. Limiting number of rooms to be booked in one go

   159 votes

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   on the roadmap  ·  12 comments  ·  Mews Booking Engine  ·  Delete…  ·  Admin →
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   Gwenny supported this idea  ·  Mar 24, 2021

5. Display rates per night on confirmation

   291 votes

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   idea to upvote  ·  10 comments  ·  Mews Guest Journey » Communication  ·  Delete…  ·  Admin →
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   Gwenny supported this idea  ·  Mar 24, 2021

6. Lost & Found Feature

   148 votes

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   6 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team.

   
   

   We are so pleased to let you know that your feature request has been released! You can now attach images to tasks from Mews web and Mews mobile to help you better manager your lost & found process.

   
   

   Please check out our release notes for more information and feel free to share your feedback with us https://releases.mews.com/en/add-more-context-to-tasks-with-images-quotes-and-more-NBQF5SeY

   
   

   Thank you again for sharing your idea!

   Gwenny supported this idea  ·  Mar 24, 2021

7. Notes by department

   40 votes

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   5 comments  ·  Guest profile  ·  Delete…  ·  Admin →
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   released  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Hello from the Mews product team. We are so pleased to let you know that your feature request has been released.

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   Gwenny commented  ·  Mar 1, 2021  ·  Edit…  ·  Delete…

   Would also be good to have Customer notes and internal notes. Customer notes could then be added to confirmations to confirm dinner / spa etc.

   Internal notes hidden from confirmation

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   Gwenny supported this idea  ·  Mar 1, 2021

8. New mail templates and customizations

   350 votes

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   48 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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   released  ·  Jan Pulkrábek responded

   We delivered customization of all emails which Mews send to guests.

   We will start collecting new feedback for missing placeholders and other things separately

   Gwenny supported this idea  ·  Jan 29, 2021

9. Customer email log

   58 votes

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   on the roadmap  ·  2 comments  ·  Guest profile » General guest profile  ·  Delete…  ·  Admin →
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   Gwenny supported this idea  ·  Jan 18, 2021

10. New billing needs to be removed or improved !

    6 votes

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    0 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items from a single guests past, present and future bills.

    The technology that powers the new billing screen has allowed us to substantially boost performance especially for larger paymaster accounts. In fact, we have decreased the load time for so much so that you will no longer experience cases where the screen would freeze when loading large bills. We now load bills containing over 5 000 individual bill items under 4 seconds!

    In addition to the above we have also released functionality that will allow you to move multiple selected bill items to another bill, or guest profile in a single instance. Separating stay items and products between bookers, companies and companions is now much easier. In additional to the other functionality which we have released you can also rename bill titles on the new billing screen.

    We are continuously improving, the new billing screen and will keep adding functionality for example an updated workflow for moving bills to companies, improved rebate workflows, visuals for cards and card types and more!

    You can stay up to date on the upcoming releases on our release notes page:

    https://www.mews.li/app/release-notes

    Please do continue sharing your feedback and ideas with us so that we can continue to improve your billing experience.

    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items… more

    Gwenny shared this idea  ·  Jan 15, 2021

11. Include requests in confirmation emails

    95 votes

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    idea to upvote  ·  11 comments  ·  Mews Guest Journey » Communication  ·  Delete…  ·  Admin →
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    Gwenny supported this idea  ·  Jan 15, 2021

12. Remove the new billing screen

    129 votes

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    6 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the… more

    Gwenny supported this idea  ·  Jan 15, 2021

13. new billing

    92 votes

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    8 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    If you feel there are features missing between the new and old billing screen, please do let us know and we will be happy to resolve this for you.

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by… more

    Gwenny supported this idea  ·  Jan 14, 2021

14. children email to be skipped

    70 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Delete…  ·  Admin →
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    released  ·  Adminjames.taylor (Admin, Mews Systems) responded

    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

    Gwenny supported this idea  ·  Dec 4, 2020

15. Cancellation policies in reservation confirmation

    71 votes

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    idea to upvote  ·  14 comments  ·  Mews Booking Engine  ·  Delete…  ·  Admin →
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    Gwenny supported this idea  ·  Dec 4, 2020

16. Preview of mail templates

    289 votes

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    8 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    Email preview released on 14.12.2021

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    Gwenny commented  ·  Nov 12, 2020  ·  Edit…  ·  Delete…

    Would be good to see all the correspondence sent to guests from mews as back up, especially confirmations, so that if we have a charge back, or query from a guest, we have proof of what has been confirmed and all the policies etc

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    Gwenny supported this idea  ·  Nov 12, 2020

17. Free night Offer automated

    19 votes

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    1 comment  ·  Service Management » Rate/price management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Gwenny supported this idea  ·  Nov 11, 2020

18. New Rates with fixed dates

    48 votes

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    idea to upvote  ·  2 comments  ·  Service Management » Rate/price management  ·  Delete…  ·  Admin →
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    Gwenny supported this idea  ·  Nov 11, 2020
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    Gwenny commented  ·  Sep 30, 2020  ·  Edit…  ·  Delete…

    Would be helpful to be able to set up a package for a particular date range. For example the , a promotion may only be valid for month .

    The package ( rate ) should have a start and end date.

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19. Let the booker fill in the data of all companions

    171 votes

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    released  ·  14 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    Gwenny supported this idea  ·  Oct 16, 2020

20. Send confirmation without rates

    135 votes

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    idea to upvote  ·  13 comments  ·  Mews Guest Journey » Communication  ·  Delete…  ·  Admin →
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    Gwenny supported this idea  ·  Oct 16, 2020