861 results found
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Company profile notes visible in guest profile (as notes)
If certain notes are attached to a company profile (e.g. No alcohol on account), these are (now) not visible on the guest profile of the guests who are linked to the company.
This would be convenient :)
21 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatic reply for messages
For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.
21 votes -
To be able to track customers abandoning their carts
Just as retailers do so, it would be great to track individual customers leaving the checkout process and to be able to send "abandon cart" emails.
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Serveral guests under 1 booker
It would be great if a booker makes reservations for several guests, that we have several fields, instead of one guest field.
21 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
Remove experation ID field in South Africa
"Seems to be happening more often where our guests are asked an expiry for the SA ID. I dont see the point off asking the guest when there ID expires? Whats the point?"
21 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Credit card field in new customer screen
While completing customer profiles, one of the most important pieces of data includes payment card details. For this reason, an additional field for these card details could be very beneficial to streamline that data collection process. Manage your profiles with the most important information first.
21 votes -
Mews Kiosk Reporting
We need to be able to do a proper reporting on the Kiosk Check In, including following categories:
Check in from Kiosk (Staff Mode)Check ins from Kiosk (Guest Mode)
Check ins via Mews Commander
Moreover, we need to be able to pull the data via the API regarding if a reservation did online check-in, check-out, did they use the Kiosk or did a staff member check them in.
This is cruciel to be able to measure the success of the kiosk and to do further improvements.
20 votes -
Share Guest Data including Stay History between properties
To enhance guest experience and returning guest recognition it is required to share guest data between properties. This includes guest historical stays, preferences and complaints for all properties and not just the local one. Staff should then be easily recognize that this guest already stayed in another property to maintain best guest service.
20 votes -
Ability to check directly via the reservation if a mail has already been sent
It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.
20 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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chat
Message visibility
Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.
In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.20 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Automatic reminder and cancellation e-mails should be to booker, not guest.
Now, the automatic reminder and cancellation e-mails are send to the guest and not the booker. Even if the guest has no e-mail, the booker (or anybody else) does not receive an automatic reminder and cancellation. As we have a agreement with the booker and not with the guest, it should be the booker who must receive the automatic reminder and cancellations. Now, bookings are being canceled automatically (when not reconfirmed before the deadline), without notifying the booker, who did originally receive the confirmation. This is a major flaw of MEWS. The booker should receive automatic reminders and cancellations!
20 votesHello from the Mews product team! Thank you for your feedback.
We’ve updated the status of your suggestion as one to be upvoted. Remember, you can share a link for your suggestions to your colleagues and fellow hoteliers so that they too can upvote your suggestion.
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Summary of the reservation
To follow LQA standards, it is required to show the summery of reservation with following information:
- arrival and departure dates
- amount of nights
- rates
- category of the room
20 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Automatically assign the company to their rate
When a specific rate is booked, automatically populate the company to the reservation. E.G. If you book the rate "MEWS" the system will add "MEWS" as a company to the reservation
20 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add travel agency and date to the email "Failed to settle reservation automatically"
At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.
20 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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20 votes
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Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…19 votes -
The option to have guests be addressed by their surname in the Guest Portal
Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.
19 votes -
guest journey logging
When keeping track of a guest's journey, the notes quite often get lost in the reservation.
Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.This way, we know what happened and what might be important for a next shift or for their next stay.
19 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically reassign room attribution when downgrading room category
When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.
Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?
19 votes -
AVS / tax identifier
The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.
For example:
if guest is an adult, always set XX in tax identifier field.
if guest has the age of 13-17, always set XY in tax identifier field.In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down…
19 votes
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