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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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142 results found

  1. 9 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  2. Property logo in the Distributor should take visitor to the property homepage.

    32 votes

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    released  ·  Aneta responded

    Hi Mewsers,

    If you wish to make your logo in the booking engine clickable, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page.

    With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Please have a look at the website of our client for a reference (just navigate to the booking engine). https://staygenerator.com/

    Have a great day,
    Aneta

  3. 7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  4. 6 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  5. 19 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  6. 22 votes

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    Hello,

    the product images have been released recently.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)

    Best regards,

    Martin Kucera
    Product Manager, Distributor

  7. Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.

    19 votes

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    1 comment  ·  Guest portal  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).

    We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
    https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    Guest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).

    Have a great day,
    Aneta

  8. 4 votes

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  9. 13 votes

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    0 comments  ·  Kiosk  ·  Admin →
    released  ·  Mews Product Team responded

    Hello,

    thank all of you for picking up this topic – this feature has been released two weeks ago.

    You can find this option in Settings > Stay > Operator configurations and “Options” section.

    If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.

    We are looking forward see your feedback on this and see, how we can improve this next time.

    Do you miss something? Submit new ideas or reach your AM to share your feedback.

    Jakub

  10. 15 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  11. An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    14 votes

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    released  ·  0 comments  ·  Guest portal  ·  Admin →
  12. Introduce more options for title, include option to not specify, and/or make this field optional

    10 votes

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    released  ·  0 comments  ·  Guest portal  ·  Admin →
  13. 11 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  14. As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.

    11 votes

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    released  ·  0 comments  ·  Kiosk  ·  Admin →
  15. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  16. Change credit card input to required in distributor configuration

    10 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  17. 9 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  18. "Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."

    3 votes

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    released  ·  1 comment  ·  Booking engine  ·  Admin →
  19. For automatic settlements via Mews Distributor, some users may find the total settlement amount to be unclear. Therefore, including this information in a more prominent way could be informative for all parties while also preventing any unwanted charges for future automatic transactions.

    9 votes

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  20. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
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