828 results found
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Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
5 votes -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
automate customer who wants a specific room when they stay
we have a customer that specifically wants a specific room when they stay. since the room assignments are automated in mews, is there a way to make this part of the guest profile internals? so that that customer always gets that specific room and there is no day before/of reassigning of rooms to accomodate this.
1 vote -
Enhance Calendar Functionality in Booking Engine to Improve Guest Experience in the LLMs (such as ChatGPT) and Reduce Conversion Loss
Why this matters:
At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.Description:
The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:A more intuitive calendar interface that allows…
2 votes -
digital offer renew stay
I want to extend the digitalization of my hotel. As part of this, I'd like to be able to offer a comprehensive digital package to my guests. Offer guests the option to stay an extra night, subject to availability.
Send an email offering a negotiated rate.
Give guests the option to do this on a kiosk or through the booking engine.Sincerely,
1 vote -
Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!
We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.
4 votes -
Check in through QR Code
To streamline the check-in process, especially for large groups, we propose implementing a QR code system:
Guests scan a QR code that directs them to the hotel’s guest portal.
They can complete online check-in by entering their first and last name.
This allows faster processing for groups compared to relying solely on the 6 available kiosks.
For individual arrivals, the current solution using a personalized online check-in link via email remains available.
This approach provides flexibility: efficient group check-in through QR code scanning while maintaining the personalized option for single guests.
1 vote -
Show more that two options for room upgrades
It would be very helpfull to show more than 2 options for room upgrades in Guest portal and during check in in Kiosk.
3 votes -
MinLOS
When setting up a MinLOS, the booking enigne mentions "no availability".
This is misleading for guests since you can book, but only for 2 nights (in our example). There should be a pop up saying that there is a MinLOS for the requested date.2 votes -
Quick Checkout for reservations with balanced bills
Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
- find reservations ready to check-out today (balanced bill, check-out today)
- check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
- check if an email is attached to the reservation owner, if…1 vote -
Limit Chat Button's Access to the Guest Portal
"Contact Us" or "Chat with Us" buttons in the Email Templates currently lead to the guest portal (GP) when clicked.
We should give users the possibility to limit such access to just messages and prevent the guest from accessing the GP, especially if the property does not wish to use the OCI (online check-in) flow as part of their operations.
1 vote -
Mews Kiosk: Remove Ambiguity in Flow to Find Multiple Reservations under Same Name
Is there a way to clearly indicate to the guest that they "have another Reservation waiting!", especially after they confirmed "Last Name + First Name + Confirmation Number". Perhaps "You have already checked in Stay #200, do you want to check in Stay #201?"
We need to remove some hesitation in the flow for the guest when attempting to check in multiple reservations under the same name.
1 vote -
Key code
Include an access code field in the booking
2 votes -
Title (Salutations, honorifics, etc.)
Quite often, we have guests staying who have an title as a prefix to their name (Sir, Dame, Dr,, Prof., Lady, Lord, etc) and we would like the possibility to add this as an official title to the guest profile in addition to the basic Mr. Mrs. and Ms.
Additionally, as mentioned in another idea as well, adding Mx. or Fam. could be helpful as well.
171 votes -
Enrich pre-stay email & check-in platform with "Co-living rules" for hostel
In order to address operational issues and after benchmarking several hostels, we would like to enhance our HOSHO hotel's pre-stay email (sent for online check-in) with “Co-living Rules” (essential in a hostel setting with shared dorms).
The aim is to add them both:
- to the email encouraging guests to check in online (by enriching its content)
- to the Mews platform to which they are redirected to do soCan you please let us know if this is possible and how long it will take?
We need it asap to develop our brand.
Kind regards,
Mary1 vote -
Staff kiosk check out mode with overall tip option
When showing an unbalanced invoice with all charges /items through that staff mode feature, it would be highly advantageous if guests had the option to add a tip—say 10%, 15%, or 20%—directly to the invoice. Once selected, the tip would be automatically added to the total bill.
14 votes -
Allow upsells for grouped reservations in Online check in
Current Guest Portal was implemented with limitation: “Service cross-sells are offered for single reservations only”.
We would like to have upsells offered for grouped reservations, including grouped reservations created in Booking engine from promoted services as well.3 votes -
Optional 'Display marketing email opt-in' for Canada
Disabling the “Display marketing email opt-in” option in Registration card configuration is only applicable to the registration card pdf. We were expecting that the “I’d like to occasionally receive marketing updates…” check-box would not show in the Booking engine, Online check-in and Kiosk. In Canada, any purchase would imply soft consent if we don't explicitly show the check box.
3 votes -
Ambiguous header "included" in Kiosk Check-in reservation overview for the guest
For an existing reservation, the kiosk will display at check-in the guest name, "your booking", check out" and then a section with the header "Included.
Now for an Expedia Collect booking, underneath the header "Included", we find 2x City Tax. However, the city tax is not included in the Expedia price and the guest has to pay the city tax extra. This creates an ambiguous situation where the guest may think that the city tax is already included in the price.1 vote
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