899 results found
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Vostio
Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.
2 votes -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
5 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
8 votes -
Add products in the guest portal after check-in
If a guest has checked in online early in their journey, it would be nice if they can come back to the guest journey and add a product after they completed they online check in.
This means you can have guests checking in online for example just after their booking and they can manage their reservation in the guest portal. Do if they want to add an early checkin the day before, or order a late checkout during their stay, that they can do so in the guest portal.3 votes -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
Telephone number as standard room list for excel export
Hi,
It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.
Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in…
3 votes -
template
Remove the roomnumber in merge field 'Name room category'.
1 vote -
Returning guest loyalty per property
As guest profiles are shared across multiple properties, at the time of check in we can see the guest is a returning guest, but we can't see how they actually stayed with us in that particular property (unless you open guests dashboard, extra 2-3 clicks).
This doesn't present the best customer experience, as we can't see in which brand or hotel they have stayed previously, so we can't welcome them back or introduce them to the brand/hotel appropriately.
It would be good to see how many times the guest has stayed in the selected property at the time of check…40 votes -
"Note added" classification
Hi! Would it be possible to add a "Note added" option to the guest profile classifications, so that a small icon appears on existing bookings in the timeline? Just like the current "Top Management" option works.
1 vote -
Emergency Bulk Communication Template System for PMS
Introduce a built-in “Emergency Communication” feature within the Property Management System (MEWS) that allows staff to quickly send pre-approved or customizable email templates to all current and future guests or customers in case of urgent situations (e.g., scam alerts, security threats, system breaches, or operational disruptions).
Problem Statement:
At the moment, communicating urgent warnings to all customers is often slow, fragmented, or dependent on external tools. In situations like widespread scam campaigns or phishing attacks targeting guests, delays in communication can lead to financial loss, reputational damage, and customer frustration.Proposed Solution:
A centralized, one-click communication module inside the PMS…1 vote -
Show availibility even if there is a stay length restriction
Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.
4 votes -
rates on booking engine
We offer a special 28 days rate. However based on the booking engine capabilities, this 28 day rate only shows up when someone looks to book for exactly 28 days. We need something on the booking engine that allows for a contextual note when someone searches, for example, 15 days, that there is a better price if you book 28 days
2 votes -
Loyalty program
It would be amazing if the self check-in offered the option 'I want to become a Strawberry member' instead of 'I want Strawberry to send me promotional content'.
We would get many more new club members that way.
3 votes -
Add the city from the postal code
es wäre super, wenn nach Eingabe der Postleitzahl die Stadt automatisch ausgefüllt wird.
6 votes -
Customize the product order in the booking engine
I wanted to highlight the importance of being able to customize the order of products in the booking engine. When you have a large number of listings, it should be possible to manually choose which products appear at the top and are therefore shown to guests first.
This would be a valuable feature for properties that want to prioritize certain products
1 vote -
Add classification from rooming list
For example if a guest is disabled, an automatic update of the (new) profile from the imported rooming list makes it easier for hotel users to keep track of specific needs. It is too time consuming to define a customer classification for each new profile being created, so it would help if it could be defined via the AI generated rooming list.
At the same time, most hotels handling crew want to be able to see that the guest is a crew member from previews and timeline as it helps with i.e room assignment. So marking the profile with the…
2 votes -
Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß23 votes -
Transfer guest contact details from tablet to guest profile
We can use a tablet where the guests would enter their contact details and that would automatically get transferred to Mews guests profile - without the full self check-in process.
6 votes
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