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'Booking Engine: Guest-Based Room Filtering or Occupancy-Based Filtering' has been merged into this idea

Guest Experience: Booking engine

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Ability to filter space categories based on room capacity

When we decided to use Mews, a big point was the booking engines features. When searching for a room for 3 or 4 persons, only rooms having 3 or 4 beds where shown for booking.
Without telling anybody about the change, Mews now shows also rooms having pnly two beds and asked the guest to book more rooms. If a family wants to stay at our resort, the want a room/apartment having 3 or 4 beds, not 2 seperated apartments with 2 beds each. So please make it possible to change this. It's confusing for families 2 adults and 2 children to find the correct apartment because also appartments with only 2 bedes are listed.

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Kai Stückmann shared this idea  ·   ·  Report…  ·  Admin →
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  • AgnËs Marsoin commented  ·   ·  Report

    The booking engine should automatically display only rooms suitable for the number of guests selected.

    If a guest selects 3 adults and 1 child, the booking engine will:

    Hide rooms with only 2-person capacity.
    Show family rooms, suites, or interconnected rooms that can accommodate 4 people.
    Possibly suggest add-ons like extra beds or cribs.

    This improves user experience and reduces booking errors or confusion.

  • Yuri Ortega commented  ·   ·  Report

    We've been facing the same issues. This would be extremely important to facilitate the guest booking the correct accommodation and avoiding unnecessary confusions.

  • Adeline Baesler commented  ·   ·  Report

    Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

  • Franziska Pflug commented  ·   ·  Report

    Hello, we find this very irritatating for the guests as well. When they first enter the date and amount of people (e.g. 3 people) Mews booking engine should only suggest rooms suitable for 3 people. Now it suggest all room types, even single rooms.
    Or else it shouldn´t be asking for the amount of people in the beginning and just show all the available rooms for the specific date, so the guest can figure out which room will suit them.
    But asking for the amount of poeple and then not considering it in the next step, offering all the rooms seems confusing for guests.
    Kind regards from Berlin, Franziska

  • Wiebe de Kok commented  ·   ·  Report

    This problem even has a more critical problem: when someone wants to book for 1 adult and 2 children, the system offers 2 rooms. This cannot be possible as a child is not allowed to sleep alone. Therefor this problem is critical.

  • Rebecca Lane commented  ·   ·  Report

    Booking Engine - Filter Space Categories based on Room Capacity

    Once the customer has input the number of adults & children into the booking engine, ideally we would like it to filter to only show the available rooms, that can fit the requested number of guests. Currently, MEWS will show all rooms, but then stop the guest (or multiple the number of rooms) once they've gone to the next step. To avoid confusion, we would prefer that the unsuitable rooms simply do not show as an option to that customer.