149 results found
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Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta -
4 votes
Hi Mewsers!
Good news! We have prepared an overview of all guest-facing emails being sent out from Mews.
Read about them in our help guide: https://help.mews.com/hc/en-us/articles/360009242117-Every-email-sent-to-guests-from-MewsHave a great day,
Aneta -
Make QR code of ANDROID phones also readable the Mews Kiosk
As it seems, the QR code is only readable from Ipones (IOS) and not readable on Androids at the moment. Since Android still has a huge marketshare, this would be a big improvement for guests and hosts.
3 votesHello from the Mews product team.
We have marked this request as ‘released’ as the Mews Kiosk can read QR codes from Android devices.
Thank you again for sharing your feedback with us!
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Possibility to customize time to send Online checkout email
Online check-out rules to be changed to allow higher adoption rates:
- Allow hotels to set time for 'online check-out invitation' email
Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time
- Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines…
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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customer added email selection
Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
Would it be feasible to decide for each reservation if customer added email should be sent?3 votesThe customer added email is no longer sent to Guests
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check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
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QR Code scanner
Customers already receive confirmation and online c-in emails.
There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.3 votesHello,
please, let me inform you that the QR code scanner is already available in our kiosk. It is on the Find your reservation screen – see the attached screenshot.
Best regards,
Martin Kucera
Product manager
Mews.com -
add Check-In and Check-Out date parameters to prefill check-In and Check-Out date
Their should be an option to add Check-In and Check-Out parameters to a link so the customer only have to select room type and rate.
for example:
same as language parameters:
?language=de-DEhow it would help us:
?date-in22/9/19&date-out24/9/19 or whatever is possible.3 votesHi,
this is already avaliable - check the documentation: https://mews-systems.gitbook.io/distributor-guide/distributor-standalone/deeplinks
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New rate comparison box for Distributor
"Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."
3 votes -
Restrict Availability to Rooms Availablie only in Conescutive Days
Show availability of rooms in the booking engine only if they are available in consecutive days to prevent guest from having to switch rooms. There should be a setting that would enable this functionality for properties that do not want to disappoint guest upon arrival.
2 votesHello from Mews,
This feature is already in place in the booking engine.
If guest selects dates, we only show room categories which are available for him in this time.
If you have any further questions, feel free to reach me directly.
Regards,
Jan Pulkrabek
Product Manager
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create custom urls
Be able to create custom URLs which can be used on our website, email marketing or when communicating with our guests where we can pre-select certain fields such as their preferred dates, room type, package, number of adults and children etc
2 votesHello,
I believe we offer this already.
You can check here a set of get parameters you can add to Booking engine links to prefill some information.
We are working and extending this list.
https://mews-systems.gitbook.io/distributor-guide/distributor-standalone/deeplinks
Regards,
Jan
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Overbooking Filter to Reservation Report
please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker
2 votesHi Nick,
Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?
There is a recorded overview of exactly how you can use this functionality in the link below:
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SC Number in Company Profile
At the moment the SC number is posted at the IATA field which is incorrect.
Please create a new field for the SC number and include it into the reporting.The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.
This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.
Thank you in advance.
Best
Mariusz2 votes -
DRIVE SALES: Google Ads Conversion Tracking
On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).
A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.
Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…
2 votesHello from the Mews product team,
Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.
You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
(“Option 2: Use Google Tag Manager” section)Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations
I hope that helps.
Have a great day,
Aneta -
Bill Preview to (Property) Email
On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.
2 votesHi Robert,
thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.Have a great day,
Aneta -
reply on a guest message
If you receive a reservation via distributor, the guest can send you a message in Mews but the hotel cannot reply?!? Than, we have to send an email and this is not stored in Mews.
2 votesHi Mewsers,
if you received the message from guest via messaging service directly in PMS it was sent from guest portal, not directly from Distributor. You can easily reply on that message through messaging module directly in Mews Commander.
You can read more in Help article: https://help.mews.com/en/articles/4245614-read-and-reply-to-messages
I hope that helps. :-)Have a great day,
Aneta
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Arrival and departure date to download onto online booking form
If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.
2 votesHi Mewsers!
Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Link to call the lobby
Ability to send a link allowing clients to call the lobby directly by clicking on it
1 voteHello from the Mews product team!
We are happy to let you know that your feature request already exists within our customized email templates.
Phone numbers can be made clickable in HTML using a simple code such as <a href="tel:+17139339065">+1-713-933-9065</a>
Thank you for sharing your idea!
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Cursor jumps to end of line
When you try to type at the beginning of a word in the guest profile or invoice title, the cursor keeps jumping to the end of the line.
1 voteI've checked with the relevant product team and am happy to confirm this was updated in November 2023. Thank you for letting us know there was an issue here.
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travel agent set up and search
I tried finding a specific travel agency today and discovered that you are not able to search in the travel agency contracts profile!
as they are not alphabetically or able to filter other than by country, it is sheer impossible to find anything!
is there please an improvement coming with regards to agents as this is the most time consuming an illogical part of Mews.
thanks1 voteHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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